ITIL Foundation: ITIL-F Exam Premium File as PDF & Test Engine

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EXIN ITIL Foundation Sample Questions:

1. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Technical management
B) Urgent change authority
C) Emergency change advisory board
D) Urgent change board

2. A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

A) Yes: for information purposes, a known error record can be created at any time it is prudent to do so
B) No: the Known Error should be created before the problem is logged
C) No: a known error record is created when the original incident is raised
D) No: a known error record should be created with the next release of the service

3. Which one of the following do major incidents require?

A) Less documentation
B) Longer timescales
C) Less urgency
D) Separate procedures

4. Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

A) Service level management
B) Service Design.
C) Service transition
D) Service operation.

5. Which is a supplier category?

A) Commodity
B) Customer
C) Resource
D) Technical

Solutions: