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Avaya 133-S-713.4 Exam Syllabus Topics:

SectionObjectives
Call Center Campaign Management- Campaign configuration
  • 1. Dialing strategies
    • 2. Outbound campaign setup
      Installation and Configuration- System setup
      • 1. Software installation process
        • 2. Initial system configuration
          - Integration
          • 1. Database and CRM integration
            • 2. Telephony integration
              Proactive Contact Architecture and Components- System architecture overview
              • 1. Core platform components
                • 2. Deployment models and topology
                  System Operations and Administration- Monitoring and maintenance
                  • 1. Troubleshooting procedures
                    • 2. System health monitoring
                      Reporting and Performance Optimization- Performance tuning
                      • 1. Campaign performance analysis
                        • 2. Reporting tools usage

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