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Cisco 840-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation, Governance & Change Management | 20% | - Benefits realization and measurement - Project governance and risk mitigation - Organizational change and adoption strategy |
| Topic 2: Architectural Approach & Business Architecture Role | 15% | - Role of business architect in customer engagements - Enterprise architecture alignment |
| Topic 3: Customer Environment Diagnosis & Stakeholder Management | 20% | - Assess business context, drivers, and challenges - Identify and engage key stakeholders - Customer Conversation Framework |
| Topic 4: Business Value Analysis & Solution Design | 25% | - Financial metrics: CAPEX, OPEX, ROI, TCO - Build business case and value proposition - Quantitative and qualitative value assessment |
| Topic 5: Relationship & Outcome Management | 20% | - Track and report business outcomes - Deepen customer strategic partnership - Continuous improvement and value expansion |
Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:
1. Which statement is a characteristic of future state capabilities?
A) They should define very detailed needs for the near-term and high-level needs for one or more years out.
B) They depict all of the requirements that a customer organization desires (best case).
C) They convey the most important business elements that are needed to achieve goals in the future.
D) They identify operating practices for a single department.
2. Which action is the recommended way to describe business unit benefits from upgrading a customer's 2-year old network?
A) Highlight the improved response time and service level possible.
B) Describe how the capacity upgrade allows the customer to reduce support headcount within the IT organization.
C) Focus on the unique aspects of Cisco advanced technology, as compared with the customer's current network.
D) Relate the increase in reliability and performance to the impact on business activities that are supported by the network.
3. The customer has previously implemented a Cisco network management solution. You have an opportunity to improve security and threat detection. Which approach is an appropriate way to tie together the benefits of the solutions?
A) Explain how the security software leverages underlying capabilities of the network management solution.
B) Describe how proprietary technology elements provide the customer with the most advanced solution, which eliminates risk to a business unit.
C) Select the top five value-added aspects of the security solution, and model the financial benefit under three scenarios. This exercise gives insight into possible levels of benefit.
D) Identify the financial benefits not yet realized with the network management solution, and ensure they can be attained through the security solution.
4. Which action is the recommended way to establish trusted-advisor credibility with a senior business executive?
A) Ask open-ended questions about the organization's priorities and goals.
B) Ask questions about the IT organization's track record for problem resolution.
C) Ask detailed questions about the process to acquire cloud computing solutions.
D) Provide an overview of your sales team's reporting structure and metrics.
5. Which option is a governance approach for a project?
A) status reports on total IT systems
B) committee of stakeholder reps
C) operating procedures for data backup
D) measurements of system security
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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