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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

A) Inform the customer of some statistics about their competitors, to get a reaction
B) Ask open ended questions about goals and impacts from challenges
C) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
D) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls

2. Which is true regarding mapping solutions and capabilities?

A) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
B) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
C) You should focus your time and the customer's attention on a few capabilities that make a strong impact.
D) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.

3. Which customer-provided sources would give you insight into a public company's recent financial condition?

A) Supporting information from an RFP the company issued 12 months ago
B) Quarterly filings with the country financial securities government authority
C) A brochure that describes the company's history in innovation
D) A news article about a private company rumored to be an acquisition candidate for the customer

4. A value chain analysis places focus on which two main areas? (Choose two.)

A) Support processes
B) Financial liabilities
C) Impact of newest technology features
D) Primary activities
E) Ecosystem competitors

5. Which of the following can best help you establish credibility with a customer executive?

A) Demonstrate awareness and interest in learning more about the company's priorities and published financials
B) Ask informational questions about industry trends
C) Talk a lot about your product's new features
D) Describe the benefits of Cisco's approach to customer support

Solutions: