Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3: A2010-591 Exam Premium File as PDF & Test Engine
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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Architecture and Integration | - Integration with ITSM and enterprise systems - Tivoli automation architecture components - Data flow and system interaction model |
| Topic 2: Service Management Processes | - Service catalog and fulfillment workflows - Incident, problem, and service request management - Change and configuration management basics |
| Topic 3: Tivoli Service Automation Concepts | - Service provisioning and orchestration fundamentals - Workflow automation and process execution - Resource and lifecycle management |
| Topic 4: Operations and Administration | - Troubleshooting and maintenance practices - Monitoring and operational management - System setup and configuration basics |
| Topic 5: Tivoli Service Delivery and Process Automation Overview | - Process automation concepts and business value - IT service management (ITSM) fundamentals - IBM Tivoli service management portfolio and positioning |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
What is one aspect of the environment that is important for sizing an IT service management solution?
- A. IT staff certifications
- B. IT processes in use
- C. quantity of people involved in the service management processes
- D. types of security protocols in use
Correct Answer: C 🗳️
A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
- A. IBM SmartCloud Control Desk
- B. IBM Tivoli Monitoring Agent Builder
- C. IBM Tivoli Service Automation Manager
- D. IBM Tivoli Integration Composer
Correct Answer: D 🗳️
What are three types of changes in the Changes application? (Choose three.)
- A. Normal Change
- B. Emergency Change
- C. Scheduled Change
- D. Planned Change
- E. Standard Change
- F. Critical Change
Correct Answer: A,B,E 🗳️
An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)
- A. Problems
- B. Purchase Orders
- C. Incidents
- D. Inventory
- E. Solutions
- F. Web Service Library
Correct Answer: A,C,E 🗳️
Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
- A. A KPI that shows the open service requests in a period of time.
- B. A KPI that measures IT customer satisfaction.
- C. A KPI that measures IT department satisfaction.
- D. A KPI that shows the total cost for open incidents and problems.
Correct Answer: B 🗳️
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