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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Focus primarily on the contractor organization's concerns.
B) Ask probing questions to understand and document the needs of all stakeholders.
C) Demonstrate expertise right away to achieve the fastest stakeholder agreement
D) Propose compromises between stakeholders that could result in collective positive outcomes.

2. An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A) Account
B) Service Account
C) Bill
D) Statement

3. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Account
B) Asset
C) Premise
D) Contract

4. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the application Page Layout to change/add/remove selected elements
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

5. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Service Point
B) Asset
C) Quote
D) Premises
E) Service Account

Solutions: