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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - System Status & Monitoring Tools - Embedded Voicemail Configuration - ContactStore Call Recording |
| Topic 2: System Configuration & IP Office Manager | 25% | - User, Group and Extension Configuration - Trunk Configuration (Analog, ISDN, SIP) - Short Codes and ARS Dial Plans - Installation and Initial Setup |
| Topic 3: IP Office System Architecture & Hardware | 20% | - Licensing and Edition Types - IP500v2 and IP500 Control Units - SD Card Management and File Structure - Expansion Modules and Cards |
| Topic 4: Maintenance, Upgrades & Troubleshooting | 20% | - Software & Firmware Upgrades - Log Analysis and Diagnostics - Common Fault Diagnosis & Resolution - Backup and Restore Procedures |
| Topic 5: Networking & SCN | 15% | - DHCP, DNS and QoS Configuration - Small Community Networking (SCN) - IP Trunks and Media Path |
Avaya IP Office Configuration and Maintenance Sample Questions:
Which requirement for the web browser is used for Web Voicemail access?
- A. Adobe Reader installed
- B. ActiveX
- C. VoiceMail Plug-In enabled
- D. JavaScript enabled
Correct Answer: D 🗳️
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
- A. Duplicate the issue and obtain traces.
- B. Research possible causes and implement a solution
- C. Upgrade or downgrade the IP Office core software to fix the issue.
- D. Replace hardware outside warranty.
- E. Test and document the results of the implemented solution.
Correct Answer: A,B,E 🗳️
Which application can be used to show available resources in an IP500v2?
- A. System Status Application
- B. Monitor
- C. IP Office Manager
- D. DbgView
Correct Answer: A 🗳️
Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
- A. System Status Application
- B. Historical Reporting Application
- C. Call Detail Reporter
- D. Advanced Summary Reporter
Correct Answer: A 🗳️
A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?
- A. VoiceMail Pro must be part of the domain.
- B. IP Office must be in a SCN.
- C. The Workgroup name must be in each server.
- D. The registry key string containing the name of the share.
Correct Answer: D 🗳️
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