Exam Name: SDM Certification - CARE
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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In 2026, the SDM_2002001040 exam still has a reputation for tricky wording and broad coverage, and the Nokia SDM Certification - CARE syllabus is no exception. Working through 121 practice questions at Fast2test helps you spot weak areas early instead of discovering them in the testing center.
Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Real Exam Qty: | 121 |
| Available Languages: | English |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel) |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Care Program Governance | - Care program management principles
|
| Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Network and Service Delivery Analysis | - Operational capability assessment
|
Nokia SDM_2002001040 Exam — Your Questions, Answered
The SDM_2002001040 exam, officially titled SDM Certification - CARE, is the Nokia exam you pass to earn the CARE SDM Certification certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline.
You can register for the SDM_2002001040 exam through the official channels below:
The exam is delivered in the following format: Likely proctored exam (online or authorized test center depending on Nokia certification delivery channel). Choose a date that leaves you enough time to work through the full 121-question practice set first.
Nokia recommends the following training resources for SDM_2002001040 candidates:
Official courses build the theory, and the 121 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.
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The SDM_2002001040 exam blueprint is divided into 3 domains, starting with Network and Service Delivery Analysis; Service Management and CARE Operations; Customer Care Program Governance. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
Nokia SDM Certification - CARE Sample Questions:
Question 1
Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?
A. NSN must have a letter of intent from the Customer's Legal Department.
B. NSN must have a Customer Purchase Order for the actual Care we are delivering.
C. NSN must have a written, signed Contract and a Customer Purchase Order.
D. NSN must have a Contract defined in CDB and a Customer Purchase Order.
Question 2
During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?
A. Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
B. Comment in the report that there have been wrong allocations.
C. Ask the CT head to support in finding and correcting possible reasons.
D. Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
Question 3
Who is the person responsible for following up on case handling?
A. Care Technical Manager.
B. Customer Performance Manager (CpFM).
C. Care Program Coordinator.
D. Care Program Manager.
Question 4
What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?
A. Preventive services, launch support, On site troubleshooting, tailored technical support.
B. 3'rd party management and support, 3'rd party support from various vendors.
C. Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
D. SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
Question 5
What standard response times for trouble resolution and technical query should be proposed to a new customer?
A. Response times which are defined in the global Care Contract Template.
B. Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.
C. Response times in other CTs in the same country.
D. Customer requirements.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |
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