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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is giving a hard copy to every attendant after his speech.
B) he is looking at every attendant in order to check that he/she is still listening to him.
C) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
D) he is using a lot of body language.

2. As far as network operations meetings are concerned which of the following statements is correct?

A) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
B) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
C) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
D) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.

3. An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?

A) In one on one telephone calls with his subordinates.
B) By mass email with attachments to all his subordinates.
C) In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
D) In a telephone conference call with all his subordinates.

4. What is the right timing to review the costs in a subcontractor contract?

A) Periodically or when Customer asks for price revisions.
B) Only when the Customer pushes NSN to reduce costs.
C) When the contractor shows a bad performance.
D) When there is a change in the scope.

5. Which statement describes BEST the purpose of a Transition plan?

A) The transition plan nominates the Project Manager and describes the Scope of Work.
B) The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
C) The transition plan is used to get management approval for project execution.
D) The transition plan documents the handover from sales to service execution.

Solutions: