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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) SAP JAM
B) Microsoft Sharepoint
C) Mindouch
D) Google Docs

2. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A) When data must be loaded quickly
B) When integration has been scoped
C) When the data volume is low
D) When data is loaded from multiple applications

3. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Business role
B) User
C) Work Center
D) Access context

4. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To create business users
B) To restore system default settings
C) To scope the system
D) To assign accounts to business users

5. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A) Manage business tasks for employee support
B) Create or delete custom channels
C) Assign tickets to the last processor
D) Disable the profanity check for outbound responses

Solutions: