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  • Total Questions: 153
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Domain 2: User Setup (7%)

This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.

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Salesforce ADM-201 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Import New Records Using Import Wizards
  • Update Existing Records With The Data Loader
  • Keep Records Up To Date With Data.Com
  • Mass Transfer Records Between Users
Topic 2
  • Set Up Chatter Free Users And Invites
  • Restrict Logins
  • Determine Object Access
  • Set Up Record Access
  • Manage Record Access With The Role Hierarchy
Topic 3
  • Create Selection Fields: Picklists And Lookups
  • Create Formula Fields
  • Work With Page Layouts
  • Work With Record Types And Business Processes
Topic 4
  • Back Up Data With A Weekly
  • Mass Delete Maintain Data Quality
  • Run And Modify Reports
  • Create New Reports With The Report Builder
  • Summarize Report Data With Formulas And Visual
Topic 5
  • Automate The Support Process
  • Understand The Salesforce Console
  • Enable Collaboration In The Service Cloud
  • Analyze Support Data With Reports And Dashboards
Topic 6
  • Print, Export, And Email Reports
  • Build Dashboards
  • Set Up Workflow Rules And Process Builder
  • Automate Leads And Cases
  • For Virtual Classroom Attendees, This Content Is Delivered
Topic 7
  • Deal With Record Access Exceptions
  • Control Access To Events
  • Manage Field-Level Security
  • Administer Standard Fields
  • Create New Custom Fields
Topic 8
  • Enable Mobile Access With Salesforce1
  • Manage User Profiles
  • Create And Manage Users
  • Troubleshoot User Login Issues
  • Understand Salesforcea Capabilities

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Prep Options for Acing ADM-201 Exam

To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:

  • Exam Study Guide for Certified Administrator Exam ADM-201 Prep by Zoom Books

    Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.

  • ADM201 Administration Essentials for New Admins Course Overview

    This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.

    While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:

  • Salesforce Administration 630+ Practice Questions for ADM-201 by Allied Books

    Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.

  • Salesforce Certified Administrator by Thomas Hendry

    A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.

The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:

Domain 1: Organizational Setup (3%)

Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.

Salesforce Certified Administrator Sample Questions:

A sales manager receives a URL to a Dashboard folder containing several dashboards. However, when the sales manager clicks on the URL, a message appears stating, " We couldn ' t find the record you ' re trying to access. " What is the reason for this?

  • A. The Dashboard folder is set to Private.
  • B. The sales manager does not have the correct permission set.
  • C. The sales manager needs the correct sales user profile.
  • D. View access has not been granted to the Dashboard folder.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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A Platform Administrator at Cloud Kicks is setting up a new Salesforce instance. The business requirements mandate that the marketers are given access to opportunities in order to maintain the campaign relationships on each opportunity. The administrator decides to assign the Marketing User profile. What should the administrator do next to achieve this requirement?

  • A. Edit the object permissions to include Opportunity.
  • B. Configure the assigned apps to include Opportunity.
  • C. Edit the role to enable Sales access.
  • D. Add a custom permission set to include Opportunity.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?

  • A. Report Filters
  • B. Opportunity Path
  • C. Big Deal Alerts
  • D. Deal Change Highlights
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

A user at Northern Trail Outfitters is having trouble logging in to Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two steps should a Platform Administrator take to help the user log in to Salesforce?

  • A. Reset password on the user's record detail page.
  • B. Reset the password policies to allow the user to login.
  • C. Use the unlock button on the user's record detail page.
  • D. Log in as the user to unlock the user and reset the password.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. What should a Platform Administrator use to complete this requirement? 47

  • A. Auto Response Rules
  • B. Assignment Rules
  • C. Escalation Rules
  • D. Validation Rules
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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