GCP-GC-REP by Genesys Actual Free Exam Questions And Answers

Genesys Cloud Certified Professional - Reporting and Analytics - GCP-GC-REP Exam Practice Test

Question 1

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

A. Resource Center

B. CIC Data Dictionary

C. Contact Center User Manual

D. Google

Discussion 0

Correct Answer: A Vote an answer

Question 2

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

A. False

B. True

Discussion 0

Correct Answer: A Vote an answer

Question 3

Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

A. Coach the agent on positive behaviors such as better call control.

B. Review interactions in which an agent's performance varies significantly from the average.

C. Focus on numerical results, which tend to encourage desirable results.

D. Learn the reason for long or short interactions.

E. Train the agent to reduce handle time.

F. Identify opportunities for improvement.

Discussion 0

Correct Answer: A,B,D,E Vote an answer

Question 4

Reports provide only real-time information.

A. False

B. True

Discussion 0

Correct Answer: A Vote an answer

If you have any question please leave me your email address, we will reply and send email to you in 12 hours.

Our Working Time: ( GMT 0:00-15:00 ) From Monday to Saturday

Support:

Contact now

Latest Updated

Genesys Cloud Certified Professional - Reporting and Analytics - GCP-GC-REP Exam Practice Test

Contact Us

Useful Links

Latest Updated