Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
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Genesys Cloud Certified Professional - Reporting and Analytics: GCP-GC-REP Exam Premium File as PDF & Test Engine
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Last Updated: Sep 08, 2026
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Genesys GCP-GC-REP Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Reporting and Analytics |
| Exam Number: | GCP-GC-REP |
| Available Languages: | English |
| Related Certifications: | Genesys Cloud Certified Associate |
| Exam Format: | Multiple choice, Scenario-based questions |
| Recommended Training: | Genesys Cloud CX Training |
| Exam Registration: | Genesys Certification Portal |
| Sample Questions: | Genesys GCP-GC-REP Sample Questions |
| Exam Way: | Online proctored exam |
| Pre Condition: | Recommended: Genesys Cloud Certified Associate or equivalent practical experience with Genesys Cloud CX platform. |
| Official Syllabus URL: | https://www.genesys.com/services/education/certification |
Genesys GCP-GC-REP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Advanced Analytics and Data Export | - Data export and external BI integration - Data retention and limitations - Analytics API usage |
| Topic 2: Genesys Cloud Analytics Overview | - Analytics architecture and data model - Key performance metrics and definitions |
| Topic 3: Performance Management | - Queue performance metrics - Service level and SLA reporting - Agent performance views |
| Topic 4: Conversation and Interaction Analytics | - Interaction detail records (IDR) - Search and filtering interactions - Conversation lifecycle analysis |
| Topic 5: Reporting and Dashboards | - Custom dashboards and widgets - Scheduling and exporting reports - Standard reports in Genesys Cloud |
Your Genesys Cloud Certified Professional - Reporting and Analytics Questions, Answered
The GCP-GC-REP exam, officially titled Genesys Cloud Certified Professional - Reporting and Analytics, is the qualifying test for the Genesys Cloud Certified Professional certification from Genesys, a credential at the Professional level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Genesys Cloud Certified Associate.
Recommended: Genesys Cloud Certified Associate or equivalent practical experience with Genesys Cloud CX platform. Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Genesys GCP-GC-REP exam overview.
You can book your GCP-GC-REP exam through any of these official registration channels:
The exam is delivered as Online proctored exam, so you can pick the option that fits your schedule when you book.
Genesys recommends the following training for Genesys Cloud Certified Professional - Reporting and Analytics candidates:
Pair that training with the 35 practice questions from Fast2test and you can check your readiness topic by topic before exam day.
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The Genesys Cloud Certified Professional - Reporting and Analytics syllabus is organized into 5 domains. The main areas include Genesys Cloud Analytics Overview, Conversation and Interaction Analytics, and Advanced Analytics and Data Export. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
Genesys Cloud Certified Professional - Reporting and Analytics Sample Questions:
Your customizations in the interaction view remain in effect even if you leave and return to the view.
- A. False
- B. True
Which report calculates a Monthly Service Level?
- A. Queue Wrap-up Summary Report
- B. Queue Metrics Summary Report
- C. Queue Metrics Report
- D. Queue Metrics Interval Report
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
- A. Interactions
- B. Skills Performance
- C. Agents
- D. Queues Activity
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud Reporting
- B. Genesys Cloud Supervisor
- C. Genesys Cloud User
- D. Genesys Cloud Admin
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