GCP-GC-REP Free Certification Exam Material from Fast2test with 35 Questions [Q14-Q36]

GCP-GC-REP Free Certification Exam Material from Fast2test with 35 Questions

Use Real GCP-GC-REP - 100% Cover Real Exam Questions 

NEW QUESTION 14
Reports provide only real-time information.

• A. False
• B. True

Answer: A

 

NEW QUESTION 15
How is an Incoming Call represented in reports?

• A. Incoming
• B. Offered
• C. Calls Received
• D. Inbound

Answer: D

 

NEW QUESTION 16
How many days does the report exist after you run it?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B

 

NEW QUESTION 17
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

• A. ATT
• B. ACW
• C. ASA
• D. AHT

Answer: C

 

NEW QUESTION 18
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

• A. CIC Data Dictionary
• B. Contact Center User Manual
• C. Resource Center
• D. Google

Answer: C

 

NEW QUESTION 19
Which definition matches the performance view for Dashboard?

• A. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• B. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. It is used to view historical data only.
• D. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• E. It is used to monitor real-time contact center metrics.

Answer: D

 

NEW QUESTION 20
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

• A. False
• B. True

Answer: A

 

NEW QUESTION 21
Select the available templates for adding widgets to a performance dashboard. (Choose four.)

• A. Metric
• B. Text
• C. Chart
• D. Grid
• E. Agent Status
• F. Interaction

Answer: A,C,D,E

 

NEW QUESTION 22
Which of the following reports are aggregated daily? (Choose two.)

• A. Agent Login-Logout Details Report
• B. Agent Quality Details Report
• C. Agent Metrics Export Report
• D. Agent Metrics Report

Answer: A,D

 

NEW QUESTION 23
Select the possible factors which increase the report runtime and failures. (Choose two.)

• A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
• B. Run reports during peak hours.
• C. Ask every team member to run and save a copy of the report.
• D. Review and ensure the usage of scheduled reports.

Answer: B,D

 

NEW QUESTION 24
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

• A. Break
• B. Away
• C. Busy
• D. Available

Answer: A

 

NEW QUESTION 25
Which of the following statements are true? (Choose three.)

• A. An Abandon is an interaction that disconnects before an agent handles it.
• B. Each report contains a pre-defined set of metrics.
• C. An agent-based report counts any interactions an agent worked with.
• D. A queue report only counts interactions handled by an agent.
• E. Reports can be created and then configured.

Answer: A,B,E

 

NEW QUESTION 26
After the report gets deleted, you can download it from the archived list.

• A. False
• B. True

Answer: A

 

NEW QUESTION 27
How is Service Level calculated by default?

• A. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• B. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting (s)))*100
• C. (Number of answered interactions - number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
• D. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100

Answer: C

 

NEW QUESTION 28
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Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 2	Queues Performance Summary Skills Performance View
Topic 3	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report
Topic 4	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 5	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 6	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 7	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 8	Managing Your Team Through Presence and Status Quality Administrator Dashboard
Topic 9	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 10	Agent Performance Views and Interaction Views Report Examples and History

 

Dumps Brief Outline Of The GCP-GC-REP Exam: https://www.fast2test.com/GCP-GC-REP-premium-file.html