Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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HCSP-Presales-Service(AICC) V1.0: H21-287_V1.0 Exam Premium File as PDF & Test Engine
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 2: Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| Topic 3: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| Topic 4: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?
A) ICD Router
B) Automatic Speech Recognition (ASR) engine
C) Text-to-Speech (TTS) engine
D) Media Server
2. What is the primary function of a "Media Server" in a modern, SIP-based AICC architecture?
A) To store customer data.
B) To route SIP signaling messages.
C) To perform ICD routing decisions.
D) To handle media processing, including playing prompts, recording audio, and mixing conferences.
3. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
A) The ICD engine fetches the data as part of the routing logic.
B) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
C) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
D) The CTI server makes a direct SQL query to the CRM database.
4. What does the term "codec" refer to in the context of AICC voice communications?
A) An algorithm that compresses and decompresses digital audio data.
B) A device for connecting to the PSTN.
C) A type of database used for storing recordings.
D) A protocol for call control.
5. The G.729 audio codec provides higher audio fidelity and lower bandwidth consumption compared to the G.
711 codec.
A) False
B) True
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A,B |
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