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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which is the preferred aid to help you structure discovery meetings with customers?

A) Business case for the last two proposals
B) IT cost analysis
C) An article with a checklist showing advantages of your product vs. competitors
D) Strategic questions Asking Framework

2. Which is a benefit from establishing credibility with multiple customer stakeholders?

A) You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
B) You gain influence with the IT Executive, since they alone can help you displace a competitor
C) You build a basis for gaining insight into a range of customer viewpoints or priorities
D) This shows your #1 priority is to build friends and allies

3. What two factors could influence the duration of a transition? (Choose two.)

A) Availability of IT resources for backup and recovery
B) The # days it takes to deliver a proposal for a briefing on advanced technology
C) Capability complexity
D) Budget cycle and funding

4. Which would you reflect through a "To-Be" Business Model Canvas?

A) A recommended organization structure for the IT department
B) A sequence of projects to deliver new collaboration features for the customer's service reps
C) The customer's top future capabilities to increase productivity
D) Detailed process handoff criteria

5. Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A) Analyze the work patterns for the top 15% of users according to network access volume.
B) Interview a random set of users, and ask for their informal estimate of time savings.
C) Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.
D) Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.

Solutions: