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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Elite with EAS
B) Silver
C) Premium
D) Standard with EAS

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Split
B) Agent
C) Skill
D) Vector

3. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /cms/install/logdir/adminlog
C) /var/log/cms_nstall.log
D) /var/adm/messages
E) /tmp/install.log

4. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) collect-digits
B) queue-to
C) converse-on
D) route-to-digits

5. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: survivable
C) Measured: external
D) Measured: internal

Solutions: