Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 2: Operations and Maintenance | - Maintenance tasks
|
| Topic 3: Troubleshooting and Problem Resolution | - Diagnostic techniques
|
| Topic 4: Integration and Advanced Features | - CRM and database integration
|
| Topic 5: Installation and Configuration | - System installation procedures
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)
- A. cd.log
- B. dccs_logfile
- C. account.log
- D. cron
- E. soe_log
Correct Answer: B,D,E 🗳️
You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?
- A. Stop and start the LDAP service on the primary and secondary dialers.
- B. Stop and start the dialer processes on the primary and secondary dialers.
- C. Stop and start the LDAP service on the primary dialer only.
- D. Stop and start the mid-tier processes on the primary dialer only.
Correct Answer: A 🗳️
Which command would you run to check that the link to a "Time Server" is functioning and is stable?
- A. netstat -r
- B. ethtool eth0
- C. ethtool eth1
- D. ntpstat
Correct Answer: A 🗳️
A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?
- A. Event Monitor
- B. List Distribution
- C. PIF Report
- D. PC Analysis Extract
Correct Answer: D 🗳️
The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?
- A. Install the Dialer software.
- B. Add ports to resource groups.
- C. Plan system capacity.
- D. Install WebLM.
Correct Answer: A 🗳️
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