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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Visual Voice
B) Voicemail Display
C) Universal Messaging Service
D) Integrated Messaging

2. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Upgrade Delta Server to the latest release using the IP Office Admin software.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.

3. On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP call will not be routed.
B) SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.
C) SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D) SIP Calls will be routed by the IP Office NAT table.
E) SIP Calls will be routed by the IP Office routing table.

4. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) Backup Server IP Address configured on IP Office
B) Primary Server IP Address configured on the secondary server
C) Secondary VoiceMail Pro Server installed on the network
D) License for the secondary VoiceMail Pro Server

5. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with Real Time Audio trace options enabled
B) an IP Office Monitor trace with AVRIP options enabled
C) a packet sniffing trace
D) an IP Office Monitor trace with H.323 options enabled
E) a current Network Assessment

Solutions: