ITIL 4 Specialist: High-Velocity IT: ITIL-4-HVIT Exam Premium File as PDF & Test Engine

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. What does a digital organization have to do to create or maintain a competitive advantage?

A) Deliver innovative new products and services quickly and reliably
B) Change how the IT function develops products and services
C) Use digital products to automate interactions with consumers
D) Provide multiple, integrated support channels for products and services

2. Which describes a digital product?

A) The application of digital technology to accelerate time to market, time to customer or time to change
B) An organization that utilizes digital technology to perform business in a significantly different manner
C) Any digital goods that are transferred from a service provider to a service consumer
D) A collection of resources that would not be as valuable without the use of digital technology

3. A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?

A) Relationship management
B) Deployment management
C) Service validation and testing
D) Service design

4. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A) 3 and 4
B) 2 and 3
C) 1 and 4
D) 1 and 2

5. An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?

A) Monitoring and event management
B) Risk management
C) Problem management
D) Service validation and testing

Solutions: