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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
B) Configure a new Service Level for immediate assignment.
C) Configure an Emergency Policy and use the Emergency Wizard.
D) Postpone all lower-priority jobs and extend Due Dates.

2. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
B) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
C) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
D) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

3. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Add the preferred resource service objective to the scheduling policy.
B) Add the technician as the required resource on the service appointment.
C) Create a child work order for maintenance on the original installation work order.
D) Add the technician as a preferred resource on the account record.

4. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Deselect Working Location Enable Primary on the Working Territories Work Rule.
B) Select Working Location Enable Primary on theWorking Territories Work Rule:
C) Remove the Match Territory Work Rule.
D) Include the Mateh Territory Work Rule.

5. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item and enter the serial numbers in the related list.
B) Create a product item with all the serial numbers in the notes section.
C) Create a product item for each door lock utilizing standard fields.
D) Create a product item and enter the Technicians' lock quantity.

Solutions: