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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

2. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re- Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?

A) The Inspection Type must also be cloned to create a new version for users to select.
B) The new Action Plan Template has the same name as the previous template.
C) The Inspection Type has not been updated with the new Action Plan Template.
D) The new Action Plan Template has not been activated

3. A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?

A) Create three Document Checklist Items specifying the required document types tied to the Business License Application
B) Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it
C) Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created
D) Create an Action Plan Template with Target Object as Business License Application
E) Create three Tasks specifying the required document types for the Action Plan Template & Publish It

4. Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents. Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A) Select the Licenses and Permits Experience Site template, and customize the theme.
B) Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
C) Select the Help Center Experience Site template, and customize the theme.
D) Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

5. A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?

A) Edit option needs to be added to Action Plan template page layout
B) Action Plan template changes have to be requested to Salesforce support team
C) System Administrator doesn't have "Edit" permissions to Action Plan template
D) Once published, an Action Plan template cannot be changed.

Solutions: