Exam Name: Process Automation Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-221 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Flow Basics | 17% | - Select appropriate automation tool based on requirements - Use cases and differences between Flow Builder, Process Builder, Workflow Rules, and Approvals - Flow types: record-triggered, scheduled, autolaunched, screen flows |
| Use Cases and Integration | 27% | - Reusable patterns and scalable automation design - Apply automation to sales, service, and community scenarios - Integrate with external systems, platforms, and APIs - Data handling, mapping, and validation in automation |
| Tools and Best Practices | 34% | - Capabilities, limitations, and components of automation tools - Automation best practices, governance, and security - Design, build, and configure Flows, Approvals, and Orchestrations - Migrate from Process Builder and Workflow Rules to Flow |
| Testing, Distribution, and Monitoring | 22% | - Create test cases and validate automation behavior - Flow interviews, logs, and performance optimization - Distribution options: buttons, actions, APIs, schedules - Monitor, debug, and handle errors and exceptions |
Salesforce Process Automation Accredited Professional Sample Questions:
Universal Containers would like to collect information from contacts. The questions need to be presented dynamically based on responses to prior questions. What could the Administrator use in addition to Flows to accomplish this?
- A. Local Actions
- B. Decision Graph
- C. Dynamic Resources
- D. Screen Components
Correct Answer: D 🗳️
Which three use cases can be supported by inspecting conditions using a Decision element?
- A. Find a Matching Record
- B. Get Record
- C. Find Record
- D. Match Record
Correct Answer: A,B,D 🗳️
Which two business processes can be automated using an approval process?
- A. Create an interview record when a candidate has been selected in a recruiting process.
- B. Change the address on all child Contact records when the address on the parent Account record is updated.
- C. Change the status of a timecard after a Manager has reviewed it.
- D. Change the value in a date field to TODAY() when the Account Owner changes the 'Customer Type' field from "prospect" to "customer."
Correct Answer: A,C 🗳️
Northern Trail Outfitters (NTO) has a drop-down legacy UX. NTO is now looking to replace it with a personalized UX so that the right recommendations are available to the right people at the right time. Which automation feature can help NTO accomplish this goal?
- A. Interaction Designer
- B. Personalization Workbench
- C. Experience Builder
- D. Einstein Next Best Action
Correct Answer: D 🗳️
A new VP of Sales joined TrueGlobal Inc. TrueGlobal uses Salesforce for managing global sales operations. The VP wants to receive an email alert if a deal stage is changed to Closed Lost and the amount is greater than $1,000,000. What evaluation criteria should the administrator choose while creating this workflow rule?
- A. When a record is created
- B. When a record is created and any time it's edited to subsequently meet criteria
- C. When a record is edited, and any time it's edited to subsequently meet criteria
- D. When a record is created and every time it is edited
Correct Answer: B 🗳️
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