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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. Which Salesforce resource should an admin use to search for nonprofit user groups in a particular region or state?

A) Trailblazer Community
B) Trailhead
C) Salesforce Help
D) AppExchange

2. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer i$ hitting governor limit errors on a particular job.
Which action should the consultant take to resolve the issue?

A) Increase the batch size for that job.
B) Reschedule that nightly job.
C) Decrease the batch size for that job.
D) Schedule that job to run more frequently.

3. A nonprofit has asked a consultant to configure Lightning Record Pages to optimize the user interface.
Which two resources should the consultant use to ensure the nonprofit staff are up to date on the latest Salesforce platform features and best practices?
Choose 2 answers

A) Salesforce Known Issues
B) Trailhead
C) Power of Us Hub
D) Salesforce Help

4. A local community center provides health care services to eligible local residents. Staff currently triage patients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer.
Which solution should the consultant recommend?

A) Use a Workflow Rule with Field Updates and Case Assignment Rules to triage and assign the case to the proper services queue.
B) Use Case records, Validation Rules and Process Builder to post case details to the central volunteer Chatter Group so all volunteers can collaborate on eligible services.
C) Create a Flow to guide volunteers on triage screens, capture accurate data and generate a services decision.
D) Use a Standard Lightning Component to displaying custom fields from several objects and generate a services decision.

5. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event.
The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce.
How should the data be entered*?

A) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
B) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create k^a relationship between the board member and the individual.
C) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.
D) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the

Solutions: