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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

A) Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
B) Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
C) Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
D) Give Sales Cloud license to the Field Service team to view Order and Order Item data.

2. Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers is incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should thesteps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?

A) Lead, Opportunity, Quote, Order,ERP
B) Opportunity, Quote. Invoice, Payment, CRP
C) Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
D) Lead, Opportunity, Quote, Order, Invoice, Payment, ERP

3. AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

A) Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
B) Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
C) Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
D) Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.

4. Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers

A) The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.
B) Picklist fields will need to be loaded as Text fields into the big Object.
C) The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.
D) Picklist fields will need to be marked as required for indexing in the Big Object

5. Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A) Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
B) Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
C) Provide access to B2B Commerce data within the Service Console so they can see the cart.
D) Implement an embedded web view of B2B Commerce within the Service Console.

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