[2024] CRT-101 Answers CRT-101 Free Demo Are Based On The Real Exam [Q61-Q86]

[2024] CRT-101 Answers CRT-101 Free Demo Are Based On The Real Exam

CRT-101 [May-2024 Newly Released] Exam Questions For You To Pass

NEW QUESTION # 61
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

A. Case escalation rule
B. Einstein Case Routing
C. Case assignment rule
D. Auto-response rule

Answer: A

Explanation:
To re-assign cases that meet the 24 hour SLA to the next tier queue, the administrator should use a case escalation rule that defines the criteria for escalating cases, such as age or priority, and the actions to perform when those criteria are met, such as changing owner or sending email alerts. Case escalation rules can help ensure that cases are handled in a timely manner and escalated to appropriate users or queues. Einstein Case Routing, Auto-response rule, and Case assignment rule are not able to re-assign cases based on SLA or age. Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

NEW QUESTION # 62
How would you allow collaborative access to accounts , contacts, contracts, opportunities, and cases of a US Sales rep, and Asia sales rep, and an EMEA sales rep?

A. By Creating three sharing rules between them
B. By creating a public group with all three Sales Reps
C. By changing the Org wide defaults

Answer: B

NEW QUESTION # 63
How many fields (columns) can be displayed on a Customizable Related List?

A. 0
B. 1
C. 2
D. 3

Answer: A

NEW QUESTION # 64
When you delete a Contact, it's associated Campaign Member record is deleted as well.

A. True
B. False

Answer: A

NEW QUESTION # 65
It is possible for a User to own a record and not see it if they don't have the Read Permission to the Object.

A. True
B. False

Answer: A

NEW QUESTION # 66
Northern Trail Outfitters has a new flow that automatically sets the field values when a new
account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?

A. View the setup audit Trail and review for errors.
B. Setup Email logs and review the send error log.
C. Use the native debug feature in the flow builder.
D. Review debug logs with the login level.

Answer: C

NEW QUESTION # 67
How many instances of personal tags can be applied to records?

A. 0
B. 1
C. 2
D. 3

Answer: C

NEW QUESTION # 68
What can an agent do when resolving a case? Choose 2 answers

A. Email articles to a customer
B. Assign data categories to a case
C. Create an article upon closing a case
D. Attach only one article to a case

Answer: A,C

NEW QUESTION # 69
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?

A. Create a page layout for each category and filter the Lead Source field based on category.
B. Create a dependency between the Product Category field and Lead Source field.
C. Create business processes and record types for each of the three product categories.
D. Create a single business process, then create record types for each product category.

Answer: A

NEW QUESTION # 70
Select the best component to use if you want to list the top five sales performers on a dashboard.

A. Table
B. Chart
C. Gauge
D. Metric

Answer: A

NEW QUESTION # 71
Which of them is NOT a Profile Component? Select all which are applicable

A. Hours and IP addresses
B. Manage Currencies
C. Permissions
D. Field-Level Security
E. Tab Visibility
F. Access to Applications
G. Tag Settings
H. Record Types Access
I. Page layouts
J. UI Settings

Answer: B,G,J

NEW QUESTION # 72
Which Sales Cloud Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?

A. Email Attachment Enhancements
B. Email Association Enhancements.
C. Activity Attachment Enhancements
D. Cloud Scheduler Enhancements.
E. Email to Salesforce Enhancements.
F. Salesforce Mobile Usage Data in Custom Report Types.

Answer: D,F

NEW QUESTION # 73
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers

A. Profiles
B. Role hierarchy
C. Sharing rules
D. Sharing set

Answer: B,C

Explanation:
Role hierarchy and sharing rules are two features that should be used to open up access to Opportunity records for sales users working on collaborative deals. Role hierarchy can be used to grant access to records owned by or shared with users who are below them in the hierarchy. Sharing rules can be used to extend sharing access to users in public groups, roles, or territories based on certain criteria, such as record owner or field value. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules.htm&type=5

NEW QUESTION # 74
You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.

A. True
B. False

Answer: A

NEW QUESTION # 75
Queues can be setup for which objects? (check all that apply)

A. Cases
B. Custom Objects
C. Opportunities
D. Leads
E. Accounts

Answer: A,B,D

NEW QUESTION # 76
How long does a backup data export remain on Salesforce CRM before it is automatically deleted?

A. 48 hours
B. 24 hours
C. 12 hours

Answer: B

NEW QUESTION # 77
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?

A. Make Lead Source a dependent picklist to the Opportunity stage field.
B. Modify the Opportunity stage a dependent picklist to the Lead source field.
C. Configure a validation rule requiring Lead Source when the stage is set to closed won.
D. Change the Opportunity stage field to read only on the page layout.

Answer: C

Explanation:
Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.

NEW QUESTION # 78
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

A. Include the action in the Salesforce Mobile Navigation menu.
B. Create a custom Lightning App with the action.
C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
D. Modify compact Case page layout to include the action.

Answer: C

NEW QUESTION # 79
An administrator at Universal Containers has been asked to prevent users from accessing
Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers

A. Users can change their password to avoid login IP restrictions.
B. Single sign-on will allow users to log in from anywhere.
C. IP address restrictions are set on the profile or globally for the org.
D. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

Answer: C,D

NEW QUESTION # 80
What are the three report types available when creating custom reports?

Answer:

Explanation:
Tabular,
Summary and Matrix

NEW QUESTION # 81
An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

A. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
B. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
C. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
D. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.

Answer: B

Explanation:
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct Manager. Reference: https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5

NEW QUESTION # 82
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

A. Business Hours.
B. Case Queues
C. Assignment Rules.
D. Escalation Rules

Answer: D

Explanation:
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.

NEW QUESTION # 83
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?

A. Configure an owner-based sharing rules.
B. Uncheck grant access using Hierarchies.
C. Define a criteria-based sharing rules.
D. Set the default external access to private.

Answer: C

NEW QUESTION # 84
A company that uses custom fiscal year: A standard forecast option is unavailable. Administrator will have to build a custom forecast for the same.

A. True
B. False

Answer: A

NEW QUESTION # 85
Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout?