C_C4H51_2405 Free Study Guide! with New Update 82 Exam Questions [Q18-Q36]

C_C4H51_2405 Free Study Guide! with New Update 82 Exam Questions

Get up-to-date Real Exam Questions for C_C4H51_2405 UPDATED [2025]

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

 

NEW QUESTION # 18
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. Manual migration
• B. Workflow rules
• C. Data Workbench
• D. Mass Change Account Data

Answer: C,D

NEW QUESTION # 19
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Products
• B. External pricing
• C. Social media profiles
• D. Accounts

Answer: D

NEW QUESTION # 20
Which of the following elements can you configure for the object ticket using the fine-tuning function?

• A. Parties involved
• B. Milestones
• C. Ticket routing
• D. Skills

Answer: A,B

NEW QUESTION # 21
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

• A. Maintain an HTML mashup
• B. Manual upload using a CSV file
• C. Using a Web service
• D. Scheduled upload using a CSV file

Answer: B,C

NEW QUESTION # 22
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

• A. Business roles
• B. Validation rules
• C. Code list restrictions
• D. Territories

Answer: A,D

NEW QUESTION # 23
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

• A. Custom fields
• B. Priority
• C. Due Date
• D. Category

Answer: B,C

NEW QUESTION # 24
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

• A. The determination rules have been configured, but not activated.
• B. SLAS are not configured in fine-tuning.
• C. A workflow rule was not scheduled to trigger the determination.
• D. SLAs are not activated in project scoping.

Answer: A,D

NEW QUESTION # 25
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

• A. Create a validation rule.
• B. Configure the relevant question in scoping.
• C. Create knowledge base articles in SAP Service Cloud.
• D. Create a Web service with SAP Knowledge Central by NICE.

Answer: B,D

NEW QUESTION # 26
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A. Notifications
• B. Service categories
• C. Fine-tuning
• D. Workflow distribution rules

Answer: D

NEW QUESTION # 27
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

• A. You can assign reports to business roles.
• B. You can create new custom reports based on joined data sources.
• C. You can use a mashup to access SAP BusinessObjects BI offline.
• D. You can use Dashboard Designer to join KPIs to a new data source.
• E. You can add custom fields in data sources and reports.

Answer: A,B,E

NEW QUESTION # 28
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

• A. Account
• B. Account hierarchy
• C. Product
• D. Employee

Answer: A

NEW QUESTION # 29
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A. HTML mashups
• B. URL mashups
• C. Internal mashups
• D. ABAP mashups

Answer: A,B

NEW QUESTION # 30
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

• A. Delete the header with the field names in the template.
• B. Map the data fields to the data fields offered in the template.
• C. Download the template.
• D. Schedule an MDRO job.

Answer: B,C

NEW QUESTION # 31
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

• A. Configure a response template
• B. Create and assign a survey to a ticket
• C. Integrate an external knowledge base
• D. Set up a knowledge base for service contracts

Answer: C

NEW QUESTION # 32
Which object can be used in workflow definition and assigned to organizational structures?

• A. Job definition
• B. Business role
• C. Employee
• D. Business user

Answer: A

NEW QUESTION # 33
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

• A. Add a new UI Switch logic
• B. Add a new field
• C. Change field label
• D. Create a new URL mashup

Answer: B,C

NEW QUESTION # 34
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

• A. Products
• B. Account
• C. Categories
• D. Installed base

Answer: A,D

NEW QUESTION # 35
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

• A. Activate status schema for functional locations
• B. Activate registered products in scoping
• C. Create customer records
• D. Create an installed base

Answer: B,D

NEW QUESTION # 36
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