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C-C4H520-02 Braindumps Real Exam Updated on Nov 10, 2021 with 100 Questions
C-C4H520-02 Exam Certification Details:
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 61% |
| Level: | Associate |
| Languages: | English |
| Exam: | 80 questions |
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
NEW QUESTION 34
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a UDF
- C. Use a business rule
Answer: A
NEW QUESTION 35
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Users are assigned to permissions
- B. User groups are assigned to permissions
- C. Permissions are assigned to user groups
- D. Users are assigned to user groups
Answer: C,D
NEW QUESTION 36
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. QR code scanning helps you to easily identify the affected Appliance
- B. Interactive Dialogue using AI chatbot allows for No touch service scenarios
- C. Online capabilities help you to capture electronic signatures
- D. Smart forms help you structure your service processes
Answer: A,B
NEW QUESTION 37
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Smartforms and Feedback
- B. Administration
- C. Planning and Dispatching
- D. Master Data
Answer: A
NEW QUESTION 38
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
- A. Password Policy
- B. Screen Configurations
- C. User Groups
- D. Business Rules
Answer: B,D
NEW QUESTION 39
What is the main use case of smatforms? Choose the correct answer.
- A. Provide Smart Progress Feedback to the Dispatcher
- B. Generate a list of service team availability
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 40
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign permissions to user groups
- B. Assign User groups to users
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 41
How can you translate a smartform? Choose the correct answer.
- A. Select the Translation language within the Designer
- B. Download it Microsoft word, translate and then upload
- C. Export it to XML, translate and Upload
- D. Maintain the translation of the smartform in company settings
Answer: C
NEW QUESTION 42
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Work
- B. Travel
- C. Open
- D. Accepted
Answer: C
NEW QUESTION 43
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To identify the elements in the smart form.
- B. To act as a reference for generating a Smart form Report
- C. To Filter the list of Smart forms.
- D. To add a label to be used as reference by the Field Engineer
Answer: C
NEW QUESTION 44
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Service Contract
- C. Activity
- D. Equipment
Answer: C
NEW QUESTION 45
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.
- A. Picker, Series, Status, Text Input
- B. Picker, Status , Series , Number Input
- C. Picker, Formula, Series, Status
- D. Picker, Description, Series, Status
- E. Status, Series, Attachment, Text Input
Answer: A,B,E
NEW QUESTION 46
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Series
- B. Attachments
- C. Picker
- D. Dropdown list
Answer: A
NEW QUESTION 47
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Choose Data update option
- B. Export
- C. Enable data validation
- D. Generate sample upload file
Answer: A,D
NEW QUESTION 48
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. The system will update the Inventory count of reserved materials in standalone scenario.
- B. You can approve consumed reserved materials in Time and Material Journal
- C. A planned can create service calls with reserved materials from an integrated ERP system
- D. You can plan and reserve materials in both Web and Mobile applications
Answer: C,D
NEW QUESTION 49
What can you do with a picker element in a Smartform? Note: There are 2 correct answers to this question.
- A. You can use it to Pick PNG Files
- B. You can link picker and attachment elements together
- C. You can use it to select an object from a list
- D. You can link two picker elements together
Answer: C,D
NEW QUESTION 50
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to change smartform mode from development tab
- B. It is used to hide a smartform from the mobile devices
- C. It is used to hide specific elements
- D. It is used to hide specific chapters
Answer: C,D
NEW QUESTION 51
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. Outage Protection
- B. Sophisticated Cloud Service Firewall
- C. SSL-Encrypted cloud communication
- D. Hardware redundancy control
Answer: B,C
NEW QUESTION 52
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Field Service Management Crowd service when dispatching a call
- B. In Mobile Application when executing an activity
- C. In the Web Application when planning a Service
- D. In Customer Self-Service when submitting a self-service request
Answer: B
NEW QUESTION 53
What is mandatory to fill when creating a smart form? Choose the correct answer.
- A. Label
- B. Version
- C. Category
- D. Revision
Answer: C
NEW QUESTION 54
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Service Engineer
- B. BackOffice Administrator
- C. Field Coordinator
- D. End Customer
Answer: B
NEW QUESTION 55
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Is used to book material in advance for a technician
- B. Reserve parts for service call reporting
- C. Organization of parts for a particular activity and reservation of stock
- D. Enabling stock integration with ERP for standalone scenarios
Answer: A,C
NEW QUESTION 56
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity has to be assigned to the technician
- B. The service call needs to be assigned
- C. The activity needs to be in status finished
- D. The dispatcher needs to release the assignment
Answer: A,D
NEW QUESTION 57
What are the approval statuses in Time &Material journal? Note: There are 3 correct answers to this question.
- A. Pending
- B. Declined
- C. Accepted
- D. Approved
- E. Revoked
Answer: A,B,D
NEW QUESTION 58
Where can you define the user access to the SAP Field Service management Mobile app? Choose the correct answer.
- A. In the SAP Field Service management Crowd Service Marketplace
- B. In the SAP Field Service management Self-Service Portal
- C. In the SAP Field Service Management Web App
- D. In the SAP Field Service management Mobile app
Answer: C
NEW QUESTION 59
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SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
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