Updated Aug-2021 Test Engine to Practice Test for C-C4H520-02 Exam Questions and Answers!
SAP Certified Application Associate - SAP Field Service Management 2005 Certification Sample Questions and Practice Exam
NEW QUESTION 34
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Enable business rule
- B. Assign correct CRUD to user group
Answer: A,B
NEW QUESTION 35
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Moment-Set is not created / configured
- B. Business Partner not created
- C. Equipment broken
- D. Item overdue
Answer: A
NEW QUESTION 36
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the service call
- B. Click on navigation icon within the Activity
- C. Click on navigation icon within the Equipment
- D. Click on navigation icon within the HomePage
Answer: B
NEW QUESTION 37
How does SAP Field Service Management ensure reliability and security with in the solution? Note:
There are 3 correct answers to this question.
- A. Encryption of all data stored in the cloud (AES 256bit)
- B. Knowledge base access for customers and employees via Self Service Portal
- C. AI-Powered platform to foster customer experience
- D. Allowance of Two-factor Authentication with password and defined hardware
- E. Automated timeout if the application is NOT actively used for a certain time
Answer: A,D,E
NEW QUESTION 38
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activity Service Call, Quotations
- B. Activity, Project,Opportunities
- C. Projects, skills, Service Call
- D. Activities, business Partner, Skills
Answer: C
NEW QUESTION 39
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to hide specific elements
- B. It is used to change smartform mode from development tab
- C. It is used to hide a smartform from the mobile devices
- D. It is used to hide specific chapters
Answer: A,D
NEW QUESTION 40
Which web service is used when integrating FSM? Choose the correct answer.
- A. XML-RPC
- B. SOAP
- C. REST
- D. R2D2
Answer: C
NEW QUESTION 41
Which is the recommended browser for screen configuration tool? Choose the correct answer.
- A. Firefox
- B. Microsoft Edge
- C. Internet Explorer
- D. Google Chrome
Answer: D
NEW QUESTION 42
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Service Call
- B. Smartform
- C. Business Partner
- D. Checkout Report
Answer: B,D
NEW QUESTION 43
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Use Pre-assembled queries
- B. Import Report Templates
- C. Use Pre-assembled Reports
- D. Import Queries
Answer: A,B
NEW QUESTION 44
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.
- A. Read Data Records
- B. Overwrite data records
- C. Delete data records
- D. Create data records
- E. Merge Data Records
Answer: B,D,E
NEW QUESTION 45
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ibase
- B. Service Request
- C. Sales Order
- D. Ticket
Answer: D
NEW QUESTION 46
What are the key advantages of utilizing the SAP Field Service managementSelf-Service? Note: There are
2 correct answers to this question.
- A. Online capabilities help you to capture electronic signatures
- B. Smart forms help you structure your service processes
- C. QR code scanning helps you to easily identify the affected Appliance
- D. Interactive Dialogue using AI chatbot allows for No touch service scenarios
Answer: C,D
NEW QUESTION 47
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note:
There are 2 correct answers to this question.
- A. Language
- B. Revision
- C. State
- D. Description
Answer: A,C
NEW QUESTION 48
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create and assign QR code
- B. Setup Business rule
- C. Create Moment set
- D. Create Moment
- E. Create Item and assign it
Answer: A,C,D
NEW QUESTION 49
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Equipment
- B. Priority
- C. Business Partner
- D. Contact
Answer: C
NEW QUESTION 50
What is correct regarding user permissions? Note: There are 2 correct answers to this question.
- A. Permissions are assigned to user groups
- B. User groups are assigned to permissions
- C. Users are assigned to user groups
- D. Users are assigned to permissions
Answer: A,C
NEW QUESTION 51
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