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The VeriSM™ approach is gaining popularity in the IT industry because it integrates different service management practices for managing and delivering services. EXIN VeriSM™ Essentials Exam provides an overview of the VeriSM™ approach, including its principles, terminology, and best practices.
The EXIN VERISME exam is designed for professionals who have experience working in IT service management roles, including service desk managers, IT service managers, and IT project managers. Candidates should have a solid understanding of IT service management principles, as well as experience working with emerging technologies such as cloud computing, artificial intelligence, and automation.
NEW QUESTION # 21
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?
- A. Emerging technologies
- B. Resources
- C. Environment
- D. Management practices
Answer: D
NEW QUESTION # 22
In Lean, different types of waste are distinguished.
What type of waste is "producing at levels of quality more than required by the customer"?
- A. Overdelivering
- B. Overprocessing
- C. Inventory
- D. Overproduction
Answer: B
NEW QUESTION # 23
How does governance flow through an organization?
- A. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
- B. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
- C. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
- D. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
Answer: A
NEW QUESTION # 24
What differentiates VeriSM from other IT service management approaches?
- A. VeriSM focuses on the corporate IT aspects in the organization.
- B. VeriSM differentiates IT from other service management practices.
- C. VeriSM takes all organizational capabilities into account.
- D. VeriSM is a logical evolution to older IT service management practices.
Answer: C
NEW QUESTION # 25
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?
- A. Implement one-on-one meetings between team members
- B. Provide team-building activities for each team
- C. Share information on the organization's strategies
- D. Reward teams who achieve their goals ahead of target
Answer: C
NEW QUESTION # 26
What is the first step in building a customer journey map?
- A. Plan
- B. Investigate
- C. Define
- D. Research
Answer: C
NEW QUESTION # 27
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?
- A. Operational plans
- B. Design specifications
- C. Strategic plans
- D. Tactical plans
Answer: C
NEW QUESTION # 28
How does continuous delivery positively impact change control processes?
- A. It impacts the processes through less rigorous change control.
- B. It does not impact the change control processes.
- C. It impacts the processes through delivering more information.
- D. It impacts the processes through automated testing facilities.
Answer: D
NEW QUESTION # 29
How does DevOps advance service management practices?
- A. DevOps was established later than service management and therefore does not advance service management practices
- B. DevOps should be used only to develop new products and services.
- C. DevOps advances service management practices by shifting them to the left, making them leaner.
- D. DevOps sets up the principles for service management practices.
Answer: C
NEW QUESTION # 30
An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?
- A. CX/UX
- B. SIAM
- C. Lean
- D. Agile
Answer: C
NEW QUESTION # 31
What is the last stage of team formation?
- A. Forming
- B. Adjourning
- C. Performing
- D. Setting-up
Answer: B
NEW QUESTION # 32
Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?
- A. Produce
- B. Management Mesh
- C. Service management principles
- D. Define
Answer: C
NEW QUESTION # 33
What is a key benefit of cloud?
- A. Increased speed of infrastructure service
- B. Reduced operating risks
- C. Enhanced internal communication
- D. Increased quality of the infrastructure
Answer: B
NEW QUESTION # 34
Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?
- A. Service management is owned across the whole organization.
- B. IT owns service management.
- C. Service management is outsourced to a third-party supplier.
- D. Business owns service management.
Answer: A
NEW QUESTION # 35
What is one of the five components that should be considered in communication?
- A. Intention
- B. Perception
- C. Delivery mechanism
- D. Scope
Answer: C
NEW QUESTION # 36
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EXIN VERISME (VeriSM™ Essentials) Exam is an excellent choice for professionals who want to enhance their skills and knowledge in service management. VeriSM™ Essentials certification is recognized globally and is highly valued by employers in various industries. By passing VERISME exam, candidates can demonstrate their expertise in the VeriSM™ approach and their ability to deliver value to customers through effective service management. With its practical approach and real-world focus, VERISME exam is an excellent investment for anyone looking to advance their career in service management.
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