[Nov-2023] Download Real FSL-201 Exam Dumps for candidates. 100% Free Dump Files
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Salesforce FSL-201 exam is a multiple-choice exam that consists of 60 questions. Candidates have 105 minutes to complete the exam and must achieve a passing score of 68% or higher. FSL-201 exam fee is $200, and candidates can retake the exam up to three times within a year of their first attempt. Successful candidates will receive the Salesforce Certified Field Service Lightning Consultant certification, which is a valuable asset for anyone looking to advance their career in the field service industry.
To pass the FSL-201 certification exam, candidates need to have a solid understanding of FSL features, such as workforce scheduling, dispatching, and mobile app management. Additionally, they should be familiar with the Salesforce platform and its various tools and technologies. FSL-201 exam consists of multiple-choice questions and is timed for 105 minutes. Candidates who pass the FSL-201 exam earn the Salesforce Certified Field Service Lightning Consultant credential, which demonstrates their advanced knowledge and skills in FSL implementation.
NEW QUESTION # 97
Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.
How could they resolve this issue?
- A. Select 'US' as the sending country in SMS activity.
- B. Configure the phone field in Salesforce as US locale.
- C. Format the phone field in Salesforce as +l[phonenumber],
- D. Select 'Normalize Phone Number* in Journey settings.
Answer: C
NEW QUESTION # 98
A customer wants to import the previous 10 years of customer purchase data in their Marketing Cloud account. Through discovery, it is determined there are over 200 million records they plan to upload via the REST API, and this volume will continue to grow as the current purchase data is added.
Which two questions should be asked for further discovery?
Choose 2 answers
- A. Does their License include the Large Data Extensions feature?
- B. Why do they require 10 years of historical data in Marketing Cloud?
- C. How many API calls are included in their License?
- D. What time of day are the API calls made?
Answer: B,C
NEW QUESTION # 99
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- B. The territory of the resources was not included in the global optimization request.
- C. Global optimization doesn't reschedule appointments that have rule violations.
- D. There are no service resources available with the required skill levels.
Answer: C,D
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations because it assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimization request would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.htm&type=5
NEW QUESTION # 100
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?
- A. Reduce the work order per shift
- B. Reduce the travel time per work order
- C. Reduce the overtime per work order
- D. Reduce the number of territories
Answer: B,C
NEW QUESTION # 101
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
Answer: A
NEW QUESTION # 102
An Integration Developer is developing an HR synchronization app for a client. The app synchronizes Salesforce record data changes with an HR system that's external to Salesforce.
What should the integration architect recommend to ensure notifications are stored for up to three days if data replication fails?
- A. Callouts
- B. Generic Events
- C. Change Data Capture
- D. Platform Events
Answer: C
Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/change-data-capture/understand-change-data-capture
NEW QUESTION # 103
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Case process, Work Types, Entitlements, and Milestones
- B. Skill Requirements, Work Types, Case Process, Milestones
- C. Work Types, Skill Routing, Skill Requirements, Operating Hours
- D. Work Types, Skill Requirements, Entitlements, and Milestones
Answer: C
NEW QUESTION # 104
For security reasons, Northern Trail Outfitters indicates they cannot store PII directly within their Marketing Cloud account. They are considering Implementing Tokenlzed Sending to pull PII from their data warehouse at send time. They indicate they send several large, time-sensitive messages per year.
Which two considerations should be made about Tokenized Sending?
Choose 2 answers
- A. Service Level Agreements for email sends are unsupported with the inclusion of outside servers.
- B. Personalization Strings still allow PII to be displayed within an email.
- C. Journey Builder Decision Splits provide a method to access data of Tokenized data natively.
- D. Tokenized Sending does not support Mobile Connect.
Answer: A,B
NEW QUESTION # 105
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
- A. Add the field history tracking related list to the assets page and configure the asset relationships object
- B. Add the related asset related list to the asset page and configure the product request object
- C. Add the related asset related list to the asset page and configure the asset relationships object
- D. Add the field history tracking related list to the asset page and configure the product request object
Answer: C
Explanation:
The asset relationships object is used to track when equipment has been swapped out by creating parent-child relationships between assets. Adding the related asset related list to the asset page allows viewing and creating asset relationships from an asset record. Adding the field history tracking related list to the asset page would track field changes on an asset, but not asset relationships. Adding the product request related list to the asset page would allow requesting products from inventory for an asset, but not tracking asset relationships. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5
NEW QUESTION # 106
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically Dispatch Service Appointments using Drip Feed.
- B. Automatically run Optimization Background Job every hour.
- C. Automatically schedule unscheduled services to available Resources.
- D. Automatically change the status to Dispatched of all Service Appointments.
Answer: A
NEW QUESTION # 107
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Auto generate work order with a 14 days generation horizon
- B. Associate work type called site to maintenance plan
- C. Associate a required skill call site visits to maintain plans
- D. Auto generate work order with 14-day generation time frame
Answer: A,D
Explanation:
A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type called site or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 108
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Customized navigation menu
- B. Native customer signature capture
- C. Offline access to flow
- D. Agents view of upcoming service appointment
Answer: B,C
NEW QUESTION # 109
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.
Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose 2 answers
- A. Product Receipt
- B. Product Transfer
- C. Work Order
- D. Return Order
Answer: A,D
NEW QUESTION # 110
Northern Trail Outfitters' (NTO) Salesforce org usually goes through 8k-10k batches a day to synch data from external sources. NTO's Integration Architec has received requirements for a new custom object, FooBarc, for which 90M records will need to be loaded into the org. Once complete, 20GB (about 30M records) needs to be extracted to an external auditing system.
What should the architect recommend using to meet these requirements in a day?
- A. Insert using Bulk API 2.0 and query using REST API.
- B. Insert and query using Bulk API 1.0.
- C. Insert and query using Bulk API 2.0.
- D. Insert using Bulk API 1.0 and query using REST API.
Answer: C
NEW QUESTION # 111
Northern Trail Outfitters (NTO) uses a custom mobile app to interact with their customers.
One of the features of the app are Salesforce Chatter Feeds. NTO wants to automatically post a Chatter item to Twitter whenever the post includes the #thanksNTO hashtag.
Which API should an Integration Architect use to meet this requirement?
- A. Apex REST
- B. REST API
- C. Streaming API
- D. Connect REST API
Answer: D
NEW QUESTION # 112
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Salesforce FSL-201 exam covers a wide range of topics, including field service management, scheduling, dispatching, work order management, and mobile workforce management. FSL-201 exam is divided into multiple sections, and candidates must pass each section to earn the certification. FSL-201 exam is designed to test the candidate's knowledge of the Salesforce Field Service Lightning platform, its features, and its capabilities.
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