Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Prep Guide Prep guide for the ITIL-4-Specialist-High-velocity-IT Exam [Q23-Q40]

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Prep Guide: Prep guide for the ITIL-4-Specialist-High-velocity-IT Exam

2025 New Preparation Guide of Peoplecert ITIL-4-Specialist-High-velocity-IT Exam

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

 

NEW QUESTION # 23
An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
Which area do they also need to consider?

• A. Customer satisfaction metrics
• B. Service design processes
• C. Information and technology
• D. Financial budgets

Answer: B

NEW QUESTION # 24
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?

• A. Change Enablement
• B. Incident Management
• C. Asset Management
• D. Service Request Management

Answer: D

NEW QUESTION # 25
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank. Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

• A. 1 and 2
• B. 2 and 3
• C. 1 and 4
• D. 3 and 4

Answer: D

NEW QUESTION # 26
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

• A. k
• B. Identify ways to improve service levels, and discuss the cost of these improvements with the customers

Answer: B

NEW QUESTION # 27
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?

Answer:

Explanation:
Service request Management

NEW QUESTION # 28
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

• A. Implement a 'shift-left' approach to provide support and downloadable help articles
• B. Provide simple online support and contact numbers for the service desk
• C. Use machine learning chatbots to anticipate the needs of the users and provide solutions
• D. Use popular networking sites to promote and provide online user support

Answer: B

NEW QUESTION # 29
A service provider analyses how the amount of work done by different user groups varies over time. What is this information BEST used for?

Answer:

Explanation:
To Plan how to influence and support demand for services

NEW QUESTION # 30
In service relationships, what is a benefit of identifying consumer roles?

• A. It ensures compliance with contractual agreements
• B. It enables stakeholder management
• C. It reduces service delivery costs
• D. It clarifies the service provider's responsibilities

Answer: B

NEW QUESTION # 31
What should be done FIRST when designing a customer journey?

Answer:

Explanation:
Defining the desired outcome and the value proposition

NEW QUESTION # 32
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

• A. Progress iteratively with feedback
• B. Focus on value
• C. Keep it simple and practical
• D. Optimize and automate

Answer: B

NEW QUESTION # 33
Governance is a core component of the service value system.
How does governance support high-velocity IT?

• A. It represents the types of resources used by the organization
• B. It directs the organizational entity responsible for digital technology
• C. It defines the influence of political and economic factors on the organization
• D. It offers a pattern for scientific thinking and routines for practice

Answer: B

NEW QUESTION # 34
Which stakeholders should assess and evaluate value realization?

Answer:

Explanation:
Both the service consumer and the service provider

NEW QUESTION # 35
Which activity describes user-centered service design?

• A. Developing services without user involvement
• B. Creating a service based entirely on technical requirements
• C. Prioritizing cost efficiency over user experience
• D. Balancing user experience with the technical and business requirements

Answer: D

NEW QUESTION # 36
Which statement about the end-to-end customer journey is CORRECT?

Answer:

Explanation:
It reflects an overall perception

NEW QUESTION # 37
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

• A. Setting service level expectations with potential customers
• B. Onboarding customers to existing services
• C. Reviewing past customer satisfaction surveys
• D. Analyzing potential customer patterns of business activity

Answer: D

NEW QUESTION # 38
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

• A. By being fair and transparent with costs
• B. By optimizing the use of resources during the service lifecycle
• C. By understanding service consumer needs and desires
• D. By ensuring key risks have been identified and addressed

Answer: C

NEW QUESTION # 39
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?

• A. Create one value stream for every lifecycle phase of support requests
• B. Create separate value streams for practices, people, tools and suppliers
• C. Create one value stream for each support team
• D. Create one value for the entire set of support activities

Answer: D

NEW QUESTION # 40
......

Latest Questions ITIL-4-Specialist-High-velocity-IT Guide to Prepare Free Practice Tests: https://www.fast2test.com/ITIL-4-Specialist-High-velocity-IT-premium-file.html

ITIL-4-Specialist-High-velocity-IT Practice Exam - 98 Unique Questions: https://drive.google.com/open?id=18TKNtbKjIzps3w3xp35hTuXSSnfZoEGa