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NEW QUESTION 31
Where can you find people in your organization and add external contacts to the organization?
- A. Documents
- B. Location
- C. Activity
- D. Directory
Answer: D
NEW QUESTION 32
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. WebRTC phone trunk
- B. External trunk
- C. Network interface trunk
- D. SIP phone trunk
Answer: B
NEW QUESTION 33
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. 2 GB
- B. 100 MB
- C. No Limit
- D. 10 MB
Answer: A
NEW QUESTION 34
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Phones
- B. Admin > Telephony > Phone Management > Base Settings
- C. Admin > Telephony > Phone Management > Calls
Answer: B
NEW QUESTION 35
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
- A. It should be connected to a different network segment that has access to your company intranet.
- B. It should be connected to the same network segment that the Bridge server is on.
- C. It should be connected to a network segment that has outbound access to the public Internet.
Answer: C
NEW QUESTION 36
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
- A. Tell John to be patient and wait for the email to arrive.
- B. Resend the invite.
- C. Reset John's password and let him know the password to log in with.
- D. Add John to Genesys Cloud again so that a new invitation will be generated.
- E. Submit a ticket to Genesys Cloud support.
Answer: B,D
NEW QUESTION 37
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 38
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Authenticate the Edge
- B. Create an Edge Group
- C. Associate the network interface
- D. Configure a trunk
- E. Configure the Edge Connectors
- F. Assign the Edge to a Site
- G. Create a Site
Answer: E
NEW QUESTION 39
You can add more than one outbound route to the contact center.
- A. False
- B. True
Answer: B
NEW QUESTION 40
Where should the WAN interface of the Edge appliance connect?
- A. A network segment connected directly to Customer Care.
- B. A network segment that is not accessible to the public Internet.
- C. A network segment that has access to your internal LAN.
- D. A network segment that has outbound access to the public Internet.
Answer: D
NEW QUESTION 41
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Directory capabilities, such as advanced search, profiles, and keyword searching.
- C. Call center features such as ACD and scripting.
- D. Knowledge base features, such as FAQs and Communities.
Answer: D
NEW QUESTION 42
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization
- B. Admin > Account Settings > Organization Settings
- C. Admin > Account Settings > Organization Settings > Settings
Answer: C
NEW QUESTION 43
Which architectural approach is used to develop a single application as a suite of small services?
- A. Single Core Architecture
- B. Monolithic Architecture
- C. Microservices Architecture
- D. Genesys Cloud Salesforce Architecture
Answer: C
NEW QUESTION 44
You must work closely withbefore completing configurations for external SIP trunks.
- A. The Resource Center
- B. Your carrier
- C. Your designated contact
- D. Genesys
Answer: B
NEW QUESTION 45
Which button would you click to mute yourself when on a call?
- A. Dialpad
- B. Phone with down arrow
- C. Microphone
- D. Vertical bars
- E. Drop-down arrow
Answer: C
NEW QUESTION 46
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. The education information can be verified against the human resources database.
- B. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- C. The profile information can be used to keep LinkedIn information updated.
- D. When employees have free time, they can review biographies of their peers.
Answer: B
Explanation:
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 47
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. Workspaces
- B. People
- C. Queues
- D. Groups
Answer: A
NEW QUESTION 48
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