Updated Dec-2023 500-442 Free Exam Files Downloaded Instantly
Practice Exams and Training Solutions for Certifications
The Administering Cisco Contact Center Enterprise certification exam consists of 65-75 multiple-choice and simulation questions, which must be completed within 90 minutes. To prepare for the exam, Cisco offers a variety of training courses and resources, including online courses, study guides, and practice exams. Candidates can also take advantage of online communities and discussion forums to connect with other professionals and share knowledge and best practices.
Cisco 500-442 certification exam is designed for IT professionals who want to validate their knowledge and skills in administering Cisco Contact Center Enterprise. Administering Cisco Contact Center Enterprise certification is highly regarded in the IT industry and is an excellent way to demonstrate your expertise in this area. Passing 500-442 exam will allow you to become a certified Cisco Contact Center Enterprise Administrator.
NEW QUESTION # 11
Which .bat file displays the status of the VXML server and the applications running?
- A. Deploy.bat
- B. ResumeApp.bat
- C. Stalus.bat
- D. Update.bat
Answer: C
NEW QUESTION # 12
How many Workflows are supported by Finesse?
- A. up to 20 Workflows with 5 per Team
- B. up to 200 Workflows with 20 per Team
- C. up to 100 Workflows with 20 per Team
- D. up to 100 Workflows with 5 per Team
Answer: A
NEW QUESTION # 13
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. CCE Admin page
- B. Configuration Manager
- C. Active Directory
- D. Domain Manager
Answer: A
NEW QUESTION # 14
Which two components must a script be associated with to run? (Choose two.)
- A. Call Type
- B. CED
- C. Dialed Number
- D. Media Routing Domain
- E. Skill Target
Answer: C,D
NEW QUESTION # 15
What is the maximum number of attributes that can be assigned to an Agent?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 16
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running an Administrative Script.
- B. ICM sends a VRU Label, which prompts a command to CVP
- C. ICM sends an Agent Label, which prompts a command to CVP.
- D. ICM responds to the Route Request by running a Routing Script.
Answer: A
NEW QUESTION # 17
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. DPCCE 12K
- B. PCCE Admin Mode
- C. PCCE Lab Mode
- D. DPCCE 4K
- E. PCCE 2K
Answer: B,C
NEW QUESTION # 18
How does CUCM function in CCE?
- A. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- B. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- D. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
Answer: B
NEW QUESTION # 19
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Call Flow and Call Control Scripts
- B. Routing Scripts
- C. Call Studio Scripts
- D. Administrative Scripts
- E. Tenant Scripts
Answer: C,D
NEW QUESTION # 20
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. CallbackEntry
- B. CallbackQueue
- C. Callback Engine
- D. BillingQueue
- E. cvp_ccb-vxml.tcl
Answer: A,E
NEW QUESTION # 21
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Agent Route Groups
- B. configure Route teams and Skill targets
- C. configure the Administrators
- D. configure Skill groups and Skill targets
- E. configure Agent Desk Settings
Answer: A,D
NEW QUESTION # 22
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Skill Targets
- B. ICM script
- C. Call type
- D. Media routing domain
- E. Network VRU
Answer: B,C
NEW QUESTION # 23
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
- A. the Weight of the attribute
- B. Longest Available
- C. the agent with the Most Attributes
- D. the number of calls the agent has taken
Answer: C
NEW QUESTION # 24
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. G711 mu-law or a-law
- B. G729
- C. the file format is mp3
- D. the max file size is 40 MB
- E. the file format is wav
Answer: C,D
NEW QUESTION # 25
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. IVR and Queuing
- B. TCP/IP
- C. Skill-Based Routing
- D. Routing Protocols
- E. Surveys
Answer: A,C
NEW QUESTION # 26
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Skill Targets
- B. ICM script
- C. Call type
- D. Media routing domain
- E. Network VRU
Answer: B,C
NEW QUESTION # 27
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure an IF node in ICM script editor
- B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- D. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- E. Configure set variable in ICM script editor
Answer: B,C
NEW QUESTION # 28
What is the goal of identifying a call type?
- A. to ensure the contact is handled by the correct CCE Routing Script
- B. to ensure the correct Skill Target is selected
- C. to ensure the call reaches the agent in the correct queue
- D. to ensure the call goes to the correct MRD
Answer: B
NEW QUESTION # 29
What does Precision Routing use to determine if an agent is part of its pool?
- A. Skills
- B. Attributes
- C. Teams
- D. Expressions
Answer: C
NEW QUESTION # 30
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. ICM responds to the Route Request by running a Routing Script.
- D. CVP delivers a Route Request to the ICM Central Controller.
Answer: A
NEW QUESTION # 31
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. Browser issues PUT of the Finesse desktop with an access token
- B. IdS detects the user has an invalid access token
- C. IdS provides a login page for authenticating the user
- D. IdS detects the user has a valid access token
- E. IdP provides a login page for authenticating the user
Answer: C,E
NEW QUESTION # 32
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Edit
- B. Browse
- C. Quick Edit
- D. Monitor
Answer: C
NEW QUESTION # 33
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. TCP/IP disconnect reports
- B. Call Routing Reports
- C. Historical Report
- D. Administration Audit Report
- E. Real-time Report
Answer: C,D
NEW QUESTION # 34
What are the two main features of the Cisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows customers to retrieve the required information through voice commands without interacting with an agent
- D. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
Answer: C,D
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION # 35
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The PTSN is responsible for routing the call to the agent.
- B. The PSTN is responsible for delivering the inbound call to a voice gateway.
- C. The voice gateway is responsible for routing the call to the agent.
- D. The voice gateway provides IVR functionality in a Contact Center deployment.
- E. The voice gateway may modify the digits presented to downstream devices.
Answer: B,E
NEW QUESTION # 36
......
Cisco 500-442 (Administering Cisco Contact Center Enterprise) Certification Exam is a professional-level certification exam that tests candidates’ abilities to administer, configure, and troubleshoot Cisco CCE solutions. Candidates who pass the exam will be certified as CCNP Collaboration professionals, which demonstrates their expertise in administering Cisco CCE solutions. 500-442 exam consists of 60-70 multiple-choice questions and must be completed within 90 minutes.
Q&As with Explanations Verified & Correct Answers: https://www.fast2test.com/500-442-premium-file.html
Dumps Free Test Engine Player Verified Answers: https://drive.google.com/open?id=1bdcnhUdIZeTu_H2tg4ACxYdPyrMOYvZP