Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - System Setup
|
| Topic 2: Integration and Connectivity | - Third Party Integration
|
| Topic 3: Database and Services | - Database Architecture
|
| Topic 4: General System Management | - Language Support
|
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
- A. A live user has already logged in to CM using similar login credentials.
- B. The ACCCM license file has expired.
- C. The 5022/5023 portTelnet or ssh is disabled in CM.
- D. The ACCCM server Remote Desktop is disabled.
Correct Answer: C 🗳️
The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?
- A. CRN_CS
- B. witness
- C. ws_portal
- D. ws_er
Correct Answer: B 🗳️
What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?
- A. the server type and model number
- B. the TP address of the ACCCM server
- C. the MAC address of the ACCCM server
- D. the Windows 2008R2Enterprise Product Key
Correct Answer: C 🗳️
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
- A. The administrator did notcreate a task for the job.
- B. The administratordid not assign a schedule to the job.
- C. The administrator did not check 'enabled' for the scheduledjob.
- D. The administrator did not checkthe'Save CM box'in the action list for the action.
Correct Answer: D 🗳️
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?
- A. Interactive Voice Response (IVR) Self-Service
- B. Call Flow Management
- C. CM Extensions Management
- D. Visual Phone
Correct Answer: D 🗳️
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