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HP HP2-B102 Exam Syllabus Topics:

SectionObjectives
Printing solutions and services- Managed print services basics
  • 1. Cost optimization concepts
    • 2. Device lifecycle management
      - Security and document workflow
      • 1. Document workflow solutions overview
        • 2. Print security fundamentals
          Customer solutions positioning- Competitive positioning
          • 1. HP advantages in print ecosystem
            • 2. Channel sales fundamentals
              - Solution mapping
              • 1. Matching HP devices to customer needs
                • 2. SMB vs enterprise print environments
                  Imaging and Printing Fundamentals- HP imaging and printing portfolio overview
                  • 1. HP product positioning basics
                    • 2. Printer categories and technologies
                      - Sales fundamentals for HP solutions
                      • 1. Customer needs analysis
                        • 2. Value-based selling concepts

                          HP Imaging and Printing Sales Fundamentals Sample Questions:

                          1. What do traditional copier-centric agreements usually include?

                          A) Free additional memory
                          B) No fees for breaking the contract early
                          C) Accessories for the device at no additional cost
                          D) A basic monthly fee with a per-copy charge over the maximum allowed monthly


                          2. What is the first thing you need to know when selling or leasing HP MFPs?

                          A) the monthly page volume expected to be printed on the HP MFP
                          B) the names of the people who will have access to it
                          C) the location of the MFP within the facility
                          D) the delivery date


                          3. What is the advantage of HP Care Packs?

                          A) They are easy to buy, easy to use, and flexible.
                          B) They can be purchased for third-party products.
                          C) They include free upgrades to HP devices.
                          D) They are included in the standard product warranty,


                          4. What does the HP Printing Sales Guide help resellers do?

                          A) find which devices are discontinued
                          B) calculate their margin on each device, accessory, supply, and
                          C) create professional sales presentations
                          D) determine the discounts that are available to them


                          5. Which HP technology increases 600 by 600 dpi files to print effectively at 1200 dpi?

                          A) HPFastRes 1200
                          B) HP ImageREt Technology
                          C) HP Laser Modulation
                          D) HP Intelligent Color Control


                          Solutions:

                          Question # 1
                          Answer: D
                          Question # 2
                          Answer: A
                          Question # 3
                          Answer: A
                          Question # 4
                          Answer: C
                          Question # 5
                          Answer: A

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