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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
C) Milestones are commitments to handle SRs within certain timelines.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are actions on a service request (SR) that must be completed by a specific time.

2. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, select Action > Update.
B) Change the section identified with Status = New
C) In Advanced Search, confirm Record Set = Assigned to Me.
D) In Advanced Search, save and select the "Set as Default" box.
E) Click the Show Advanced Search icon.
F) In Advanced Search, Add Channel Type = Web.

3. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows you to use the same product hierarchy as sales
B) allows the display of a product hierarchy specifically for service purposes
C) allows use of a simpler hierarchy
D) requires less work and effort

4. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add the Product object to your DCS application.
B) Add product ID(s) to the database component.
C) Configure products groups and product items in Engagement Cloud.
D) Add images as the product image will not be pulled from Engagement Cloud.

5. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" button from all pages used by the users who have this access.
B) Remove the users of the roles who have the "delete activities" access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the "delete activities" privilege from all the roles for users who have this access.

Solutions: