Exam Name: Salesforce Accredited Agentforce Communications Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Implementation
|
| Planning and Design | 60% | - Solution Architecture
|
| Discovery | 24% | - Architecture Assessment
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
- A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
- B. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
- C. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
- D. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
Correct Answer: D 🗳️
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A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?
- A. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
- B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
- C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
- D. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom ' s Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?
- A. Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
- B. Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
- C. Use Object REST APIs to retrieve data from Product2 Object.
- D. Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.
Correct Answer: D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing. What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?
- A. Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
- B. Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
- C. Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
- D. Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
Correct Answer: D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel ' s Communication Cloud.
- A. Use Cart Based APIs
- B. Use CPQAppHandler Methods
- C. Use Digital Commerce APIs
- D. Use EPC APIs
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
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