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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Your organization is on the Slack Enterprise Grid plan.
What are three benefits of syncing identity provider (IdP) groups?
(Select the THREE best answers.)

A) Automatically assigns approved apps to certain groups within your org.
B) Automatically adds or removes members of an IdP group to workspaces within your org.
C) Automatically assigns admin roles.
D) Automatically assigns system roles.
E) Makes membership for certain workspaces required to ensure that all members of an IdP group remain members of a workspace.
F) Makes membership for certain channels required to ensure that all members of an IdP group remain members of a channel.

2. You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A) Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
B) Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
C) Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
D) Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.

3. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B) The number of messages posted in the #help-hr triage channel over the past 30 days
C) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses

4. Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A) Only Org Owners can manage multi-workspace channels.
B) The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
C) A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
D) Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.

5. Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A) They model best practices, and they can rally the team toward common goals.
B) They are Slack Administrators, so they have the correct permissions to help the company manage change.
C) They actively communicate and promote transparency to reinforce the purpose and value of the tool.
D) They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.

Solutions: