[Apr-2023] Latest ADX-271 Exam Dumps for Pass Guaranteed
Reliable Community Cloud Consultant ADX-271 Dumps PDF Apr 20, 2023 Recently Updated Questions
NEW QUESTION 88
Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?
- A. Create a portal for external researchers and create an app for internal staff.
- B. Create a portal for external researchers and give internal staff access to the portal.
- C. Give external researchers and internal staff access to the mam org.
- D. Create a portal for external researchers and give internal staff access to the main org.
Answer: D
NEW QUESTION 89
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account.
How should the Salesforce Admin fulfill this requirement?
- A. Promote the CEO partner user to delegated admin on the partner account.
- B. Assign Super User access to the CEO partner user on the Contact page.
- C. Make the CEO partner user the owner of the partner account.
- D. Add a third role to the partner account hierarchy for the CEO partner user.
Answer: D
NEW QUESTION 90
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can be distributed and reused.
- B. Lightning Bolts can help reduce implementation time.
- C. Lightning Bolts can help minimize licensing and provisioning cost.
- D. Lightning Bolts can help organize, manage, and reuse digital content.
Answer: B,C
NEW QUESTION 91
Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.
Which standard functionality should be used to accomplish this task?
- A. Create a Navigation menu item inside Community Builder with External URL type.
- B. Create a rich text field inside the Navigation object and include the website URL as an href link.
- C. Upload an HTML header in Community Management with Javascript that contains a link to the external website.
- D. Update the Default Website Link property inside Property Editor to the company's website.
Answer: A
NEW QUESTION 92
Your company has provided you with 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?
- A. 0
- B. 1
- C. 2
- D. 3
- E. 4
Answer: D
NEW QUESTION 93
What are three valid topic types? Choose 3 answers
- A. Standard Topic
- B. Navigational Topic
- C. Trending Topic
- D. Featured Topic
- E. Content Topic
Answer: B,D,E
NEW QUESTION 94
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, audience targeting and a custom Navigation menu component.
- B. Create a separate community for each partner with audience targeting.
- C. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- D. Create branding sets, audience targeting, and navigation menu targeting.
Answer: D
NEW QUESTION 95
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to the Navigation Menu component
Define an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
- A. Export the Customer Community using Site.com Studio
- B. Define the name, images, and features of the template
- C. Export the Customer Community template in the Builder Settings
- D. Select the created Bolt solution in the Community Creation wizard
- E. Select the created Bolt solution in the Builder Themes
Answer: C,D,E
NEW QUESTION 96
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
- A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
- B. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
- C. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
- D. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
Answer: A
NEW QUESTION 97
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Preventing channel conflict
- B. Providing reports and dashboards access to partners
- C. Automating partner onboarding process
- D. Helping partners manage their payments and file taxes
Answer: A,B,C
NEW QUESTION 98
Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:
- Support encryption at rest
- Show decrypted data in the UX (user experience) to users with permissions
- Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement?
Select one or more of the following:
- A. Leverage Salesforce Shield to encrypt and decrypt all data at rest
- B. Install a third-party app from AppExchange to encrypt the data at rest
- C. Create encrypted fields for Community data
- D. Encrypt data in portals, but not in Communities
Answer: A
NEW QUESTION 99
What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.* Customer users must be able to collaborate with all Community users.
- A. Set up Delegated Admin access for customer users.
- B. Select the Community User Visibility checkbox.
- C. Enable Super User access for customer users.
- D. Create a Sharing Set on the Case object.
Answer: B,C
NEW QUESTION 100
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
- A. Email templates
- B. Web-to-case
- C. Question-to-case
- D. Guest Access to the Support API
Answer: B,D
NEW QUESTION 101
Select two ways you are able to integrate Google Analytics with a template based Community. 2Answers
- A. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
- B. Setup Menu >> Google Analytics >> Communities
- C. Community Builder >> Settings >> Advanced >> Edit Head Markup
- D. Community Builder >> Settings > > Analytics Setup
- E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking
Answer: A,C
NEW QUESTION 102
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
- B. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
- D. Create a single digital experience for B2C customers, B2B customers, and employees.
Answer: D
NEW QUESTION 103
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
- A. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.
- B. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
- C. Make the article detail page available for unauthenticated access to help customers view articles without login.
- D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
Answer: A
NEW QUESTION 104
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates should ZRS consider to build the portal?
Choose 2 answers
- A. Help Center
- B. Partner Central
- C. Customer service
- D. Build Your Own
Answer: B,C
NEW QUESTION 105
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
- A. Use a schedule report that alerts the Salesforce administrator of the new contacts
- B. Send an email to the administrator when the opportunity is marked closed won so they can create users
- C. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
- D. Use a trigger to create Community users for all related contacts on the account
Answer: D
NEW QUESTION 106
What are three advantages of adjusting the mark-up code on the page <head> in Community Builder? Choose 3 answers
- A. Custom JavaScript blocks
- B. Custom, analytics code, such as Google Analytics
- C. Optimizing the load times of certain typefaces
- D. Optimizing SE by adjusting the SE meta tags for search engines
- E. Ability to define iframe settings
Answer: B,C,E
NEW QUESTION 107
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?
Select one or more of the following:
- A. Change the link validity period setting on the Community settings page
- B. Configure Outlook Exchange server settings
- C. Create a custom login flow that modifies the setting
- D. Edit the setting in the welcome email template
Answer: A
NEW QUESTION 108
You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?
- A. Community Builder
- B. Community Builder but only with the Napili or Koa template
- C. It doesn't matter, both will work
- D. Neither, only Customer and Partner Portals currently support error pages
- E. Force.com Sites
Answer: C
NEW QUESTION 109
Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:
* Users have quick access to new and recommended discussions and articles.
* Users have the ability to contact Universal Containers quickly for help.
* Users have visibility into how their activity compares to other users within the Community.
Which three Lightning components could the Community Cloud consultant recommend placing on the Community home page? (Choose three.)
- A. Breadcrumb
- B. Featured Topics
- C. Reputation Leaderboard
- D. Contact Support button
- E. Record Detail
Answer: A,B,D
NEW QUESTION 110
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. CSAT (Customer Satisfaction score)
- B. Average Handle Time compared to Bot Session Time
- C. Case Type by Issue
- D. Number of lead records created
- E. Case deflection
Answer: A,B,E
NEW QUESTION 111
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