EXIN ITILFND_V4 Dumps - The Sure Way To Pass Exam
ITILFND_V4 Exam Questions (Updated 2022) 100% Real Question Answers
NEW QUESTION 22
What helps diagnose and resolve a simple incident?
- A. The use of scripts
- B. Rapid escalation
- C. Problem prioritization
- D. Formation of a temporary team
Answer: A
NEW QUESTION 23
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.
- A. Service consumer
- B. Supplier
- C. Service provider
- D. Customer
Answer: C
NEW QUESTION 24
Which practice has a purpose that includes ensuring that risks have been properly assessed?
- A. Problem management
- B. Change control
- C. Service configuration management
- D. Service level management
Answer: B
NEW QUESTION 25
What should be done to determine the appropriate metrics for measuring a new service?
- A. Using operational data to provide detailed service reports
- B. Asking customers open questions to establish their requirements
- C. Measuring the performance over the first six months, and basing a solution on the results
- D. Asking customers to provide numerical targets that meet their needs
Answer: A
NEW QUESTION 26
What is a recommendation of the `focus on value' guiding principle?
- A. Make `focus on value' a responsibility of the management
- B. Focus on value at every step of the improvement
- C. Focus on the value of new and significant projects first
- D. Focus on value for the service provider first
Answer: B
NEW QUESTION 27
What is important for a 'continual improvement register' (CIR)?
- A. Improvement ideas are documented, assessed and prioritized
- B. Improvement ideas from many sources are kept in a single CIR
- C. Improvement ideas that are not being actioned immediately are removed from the CIR
- D. Improvement ideas are tested, funded and agreed
Answer: A
NEW QUESTION 28
Which statement about metrics is CORRECT?
- A. Technology metrics can be used to determine the overall health of a process
- B. Technology metrics can be used to measure component performance and availability
- C. Process metrics can be used to measure the utilization of a supplier's network
- D. Process metrics can be used to measure end-to-end service performance
Answer: B
Explanation:
Explanation
NEW QUESTION 29
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive media library
- B. In the definitive production library
- C. In the definitive capacity library
- D. In the definitive security library
Answer: A
NEW QUESTION 30
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
- A. Wholesale customer view
- B. Supporting services view
- C. Retail customer view
- D. Service-based SLA view
Answer: B
NEW QUESTION 31
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
- A. services
- B. elements
- C. values
- D. assets
Answer: A
NEW QUESTION 32
Which is a purpose of the 'service desk' practice?
- A. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
- B. To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
- C. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- D. To be the entry point and single point of contact for the service provider with all of its users
Answer: D
NEW QUESTION 33
Which is NOT a component of the service value system?
- A. Practices
- B. The guiding principles
- C. Governance
- D. The four dimensions of service management
Answer: D
NEW QUESTION 34
Which statement about a 'continual improvement register' is CORRECT?
- A. It should be re-prioritized as ideas are documented
- B. It should be managed at the senior level of the organization
- C. There should only be one for the whole organization
- D. It should be used to capture user demand
Answer: A
NEW QUESTION 35
Which statement about a `continual improvement register' is CORRECT?
- A. It should be re-prioritized as ideas are documented
- B. It should be managed at the senior level of the organization
- C. There should only be one for the whole organization
- D. It should be used to capture user demand
Answer: A
NEW QUESTION 36
What does the `C' in `RACI' refer to?
- A. Consult
- B. Configure
- C. Customer
- D. Communicate
Answer: A
NEW QUESTION 37
Which is an important principle of communication in service operation?
- A. It is stored in the configuration management system
- B. Meetings are always the best method of communication
- C. Information should always be communicated
- D. It has an intended purpose or a resultant action
Answer: D
NEW QUESTION 38
Which is the CORRECT explanation of the 'R' role in a RACI matrix?
- A. This role is involved in providing knowledge and input
- B. This role has ownership of the end result
- C. This role ensures the flow of information to stakeholders
- D. This role ensures that activities are executed correctly
Answer: B
NEW QUESTION 39
What MAIN factors are considered to assess the priority of an incident?
- A. The urgency and impact
- B. The complexity and cost
- C. The impact and complexity
- D. The cost and urgency
Answer: A
NEW QUESTION 40
Which guiding principle helps to ensure that better information is available for decision making?
- A. Optimize and automate
- B. Think and work holistically
- C. Keep it simple and practical
- D. Collaborate and promote visibility
Answer: D
NEW QUESTION 41
What is an IT asset?
- A. Any component that needs to be managed in order to deliver a service
- B. The removal of anything that could have a direct or indirect effect on services
- C. A request from a user mat initiates a service action
- D. Any financially valuable component that can contribute to delivery of an IT product or service
Answer: D
NEW QUESTION 42
What is the purpose of the 'problem management' practice?
- A. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
- B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- C. To protect the information needed by the organization to conduct its business
- D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Answer: B
NEW QUESTION 43
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
- A. Feedback should only be taken into account when one iteration fails to meet its objective
- B. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
- C. Each iteration should be continually re-evaluated based on feedback
- D. Each iteration should be designed before starting the initiative and implemented without feedback
Answer: C
NEW QUESTION 44
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