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NEW QUESTION 25
What is the key implication on-time renewals have for an IT provider company?
- A. improved customer satisfaction
- B. recurring business is preserved
- C. no major impact if sales are on plan
- D. incentives will be paid
Answer: A
NEW QUESTION 26
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. ability to ensure that our TAC cases get priority over others
- B. access to training programs and material
- C. rebates and discounts from Cisco
- D. exclusive relationship with the customer
Answer: A
NEW QUESTION 27
What does TPV mean?
- A. Telepresence Value
- B. Total Partner Value
- C. Total Partner View
- D. Total Product Value
Answer: D
NEW QUESTION 28
What is the future state goal of licensing at Cisco?
- A. Right to use
- B. Smart License
- C. Standby License
- D. Classic PAK
Answer: B
NEW QUESTION 29
Which statement best describes an Ask the Expert session?
- A. A hosted educational webinar with live expert Q and A
- B. A 24-7 phone line providing expert advice
- C. A pre-recorded webinar from an expert
- D. A one on one coaching engagement covering specific use cases
Answer: D
NEW QUESTION 30
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. view and manage their contracts
- B. download hardware, software and services datasheets
- C. change Customer Address
- D. set up billing
- E. order new services
Answer: A,C
NEW QUESTION 31
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services and Managed Services
- B. Support Services, Business Critical Services and Professional Services
- C. Support Services and Business Critical Services
- D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Answer: D
NEW QUESTION 32
Who do Renewals Managers (RMs) work with?
- A. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- B. RMs work with pre-sales engineers and build customer solutions.
- C. RMs work by themselves to develop a high level view customer requirements and objectives.
- D. RMs work with service delivery teams and monitor engagements.
Answer: D
NEW QUESTION 33
Which success indicator for a Renewals Manager is valid?
- A. increased deployment of licenses
- B. stabilized customer satisfaction scores
- C. new product introductions
- D. on-time renewal
Answer: B
NEW QUESTION 34
Which strategy contributes to the successful renewal of service contracts?
- A. Offer discounts.
- B. Discount multi-year service agreements.
- C. Communicate product performance, pricing, and position.
- D. Lock in revenue streams through co-termination.
Answer: C
NEW QUESTION 35
How does Cisco define Business Critical Services?
- A. Pay-as-you-go, services covering business-critical functions
- B. Pay-as-you-go, technology-based services
- C. subscription-based services covering the lifecycle of a technology
- D. hardware replacement
Answer: A
NEW QUESTION 36
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
- A. validate the customer's business needs
- B. lock in revenue streams through co-termination
- C. explore up sell opportunities
- D. focus on benefits
Answer: C
NEW QUESTION 37
Which is the first step in a solutions-led sales approach?
- A. identify the latest technology release
- B. present quote to customer
- C. examine previous purchases
- D. understand the customer's objectives
Answer: D
NEW QUESTION 38
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $1000 and $1000
- B. $3000 and $3000
- C. $1100 and $3300
- D. $1000 and $3000
Answer: D
NEW QUESTION 39
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
- A. A limited time discount applied to Cisco products and/or services.
- B. A priority discount applied to third-party products for perpetuity.
- C. A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.
- D. A discount applied to refurbished or reused Cisco hardware that includes service contracts.
Answer: B
NEW QUESTION 40
What is the primary customer value of the Cisco Services Portfolio?
- A. Customers can develop their own service offerings
- B. Services packages tailored to specific customer needs
- C. Services priced based on usage
- D. On-call, 24/7 service technicians at all levels
Answer: B
NEW QUESTION 41
Which task should a Renewals Manager perform during the Prospect phase?
- A. Risk Assessment
- B. Review new opportunities
- C. Risk Mitigation
- D. Terms negotiation
Answer: B
NEW QUESTION 42
Which action should a Renewals Manager take first?
- A. Assign an RS to priority accounts
- B. Meet and confirm the AM, CSS, CSM and their resources
- C. Meet the customer and perform a renewals diagnosis
- D. Download contract data and develop a renewals strategy
Answer: D
NEW QUESTION 43
What is the main purpose of CCW-R?
- A. to factor customer ATR, up sell and attrition
- B. to allow customers and partners to download renewal data
- C. to capture partner and customer bill ng preferences
- D. to allow customers and partner store new software subscriptions and service contracts from one tool
Answer: D
NEW QUESTION 44
Which statement best describes the Success Plan?
- A. a document capturing a comprehensive view of all customer health scores
- B. a tool for report ng actions to management
- C. a shareable document that captures all account activities
- D. the blueprint for account teams to achieve customer success
Answer: A
NEW QUESTION 45
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