Exam Name: Selling HP BSM Solutions
Certification Provider: HP
Corresponding Certification: HP Certification I
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Selling HP BSM Solutions: HP2-N31 Exam Premium File as PDF & Test Engine
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Last Updated: Oct 14, 2026
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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| Topic 2: HP BSM Solution Architecture | - Integration with IT operations and monitoring tools - Key components and platform overview |
| Topic 3: Use Cases and Business Scenarios | - IT service monitoring and incident management - Business service impact analysis |
| Topic 4: Selling HP BSM Solutions | - Customer needs analysis and positioning - Competitive differentiation and value messaging |
HP Selling HP BSM Solutions Sample Questions:
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. reduced costs through tool consolidation
- B. end-to-end business process monitoring
- C. cross-domain event tracking and management capability
- D. real user monitoring
- E. business process testing and reporting
Correct Answer: D,E 🗳️
Which capabilities of the BSM Network Management solution help customers achieve their goals? (Select two.)
- A. cross-domain event tracking and management capability
- B. real user monitoring
- C. consolidation of multiple tools to reduce cost
- D. business process testing and reporting
- E. faster problem resolution, freeing up resources for other priority projects
Correct Answer: A,E 🗳️
Which HP value statement will resonate best with the persona involved in Systems Management?
- A. Our Systems Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
- B. Our Systems Management solution end-to-end transaction and service level management through proactive end-user monitoring.
- C. Our Systems Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
- D. Our Systems Management solution guarantees an error free, heterogeneous application that spans network silos.
Correct Answer: B 🗳️
Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?
- A. How often do you update application revisions across your network?
- B. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- C. Do you have the ability to integrate fault, availability, performance, and configuration management?
- D. Have you experienced customer satisfaction issues for accessing your applications?
Correct Answer: D 🗳️
Which IT activity is supported by the BSM Network Management Solution?
- A. end-user monitoring to track business service levels
- B. providing proactive policy enforcement and compliance reporting
- C. providing cross-domain visibility of IT infrastructure events to remove duplication
- D. improving application quality testing
Correct Answer: C 🗳️
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