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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?

A) HP Support Center
B) HP Care Pack Central
C) HP Attach Widget
D) HP MySalesGuide

2. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Accidental damage protection
C) Offsite repair, pick and return change
D) Onsite repair

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Deployment Services
D) HP Care Pack Services

4. How should you counter this objection: "Services cost too much."

A) HP Services ensure that your equipment stays up and running.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP standard warranty offers limited support for a short time period.
D) HP Services give you predictability and greater control of TCO.

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer requires project management to deploy personal systems.
B) A customer has established security policies and procedures.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer has a high volume of sensitive data to protect.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer is concerned about potential security breaches by irresponsible employees.

Solutions: