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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service offers faulty hardware repair at a designated HP repair center?

A) Onsite repair
B) Offsite repair
C) Designated repair center exchange
D) Travel repair

2. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Mitigation of Risk Services
B) Equipment Deployment Services
C) Data Protection Services
D) Hardware Protection Services

3. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

4. When do HP Post Warranty Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 10 days after purchasing the care pack
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

5. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Purchasing an extended warranty
B) Upgrading with HP Contract
C) HP Post-Warranty Care Pack
D) Hardware Refresh

Solutions: