Delta -Selling HP PPS ServiceOne Services: HP5-H10D Exam Premium File as PDF & Test Engine

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Priority Services
D) HP Care Pack Services

2. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) 10 days after the expiration of the HP base warranty
C) Upon renewal of the existing services agreement
D) Anytime during the hardware lifecycle

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs give you predictability and greater control on TCO.
B) HP Care Packs allow you to choose from various options that best suit your needs.
C) HP Care Packs expedite repairs to reduce downtime.
D) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

4. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The date of the hardware purchase
B) The HP Care Pack Services registration date
C) The date of the HP Care Pack Services purchase
D) One day after the HP base warranty expires

5. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) Prior to the HW purchase
C) Upon expiration of a service engagement
D) At the time of the HW purchase

Solutions: