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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which program provides a full service contract to the customer?

A) HP Channel Lead Pay Per Use
B) HP Win-Back
C) HP Planet Partner Program
D) HP Supplies Big Deal

2. Why should you look after a loyal customer?

A) They tend to be more demanding.
B) They tend to be more faithful to one reseller.
C) They spend the most money.
D) They are willing to sacrifice quality for an attractive price.

3. What best describes the challenges of office papers?

A) Ink and laser printing have the same paper requirements, so office paper just needs to be cheap.
B) Ink is liquid and toner is dry. so office paper needs to be designed for each technology and those papers should only be used in the appropriate printer
C) Toner needs to be absorbed by the paper so laser paper has a special porous surface coating.
D) Ink is absorbed, and toner is heated, so office paper needs to handle both technologies.

4. Why is toner particle size and additive distribution important?

A) It is for customers who are cost-per-page sensitive.
B) It is easier to recycle.
C) It is a feature with color toner that gives the customer excellent print quality.
D) It is a feature in all mono toner for maximum yield.

5. Why are HP supplies important to the reseller?

A) Because you can have the highest margin with HP originals
B) Because the customer purchasing period can be up to 10 years for just one printer
C) Because of the partner discount process
D) Because the customer will only choose original supplies

Solutions: